Commercial pest control general manager job description
A commercial pest control general manager leads one branch or division day to day: its technicians, service quality, client problems and results. The GM keeps restaurant, food plant and healthcare accounts satisfied enough to renew, and reports revenue, callbacks and labor to the COO.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, pest control companies · BLS, May 2025
Responsible for overseeing the commercial pest control operations to ensure seamless coordination of teams, exceptional customer satisfaction, and achievement of performance targets. Acts as a strategic leader driving operational excellence, team performance, and continuous improvements across all facets of the business.
2. Essential Duties and Responsibilities
Lead and manage daily operations of the commercial pest control division to meet and exceed business goals.
Coordinate cross-functional teams to ensure efficient service delivery and adherence to industry standards.
Monitor performance metrics and implement strategies to increase revenue, reduce costs, and optimize operational processes.
Ensure high levels of customer satisfaction by addressing and resolving service-related issues promptly.
3. Key Tasks / Daily Activities
Oversee scheduling and assignment of field teams to ensure optimal coverage of projects.
Conduct daily briefings with teams to review targets, safety protocols, and customer expectations.
Engage in proactive communication with customers to assess satisfaction and address service concerns.
Review performance data and prepare reports for senior management to track operational improvements.
4. Key Performance Indicators (KPIs)
Customer Satisfaction Rating: >4.8 stars.
Callback Percentage: <5%.
Revenue per Hour: $150.
On-Time Project Completion Rate: 95% or higher.
5. Required Qualifications and Skills
Bachelor’s degree in Business Management, Operations Management, or a related field.
Minimum of 5 years of managerial experience in the home services or pest control industry.
Strong leadership, communication, and team-building skills.
Proficiency in performance tracking tools and data analysis to drive operational decisions.
6. Preferred Experience
Experience in the commercial pest control or home services industry with a proven track record of team management.
Demonstrated ability to implement process improvements that increase operational efficiency.
Familiarity with industry-specific safety standards and compliance regulations.
Previous involvement in customer relationship management and business development initiatives.
7. Physical Requirements
Ability to occasionally visit field sites and conduct on-site evaluations in various weather conditions.
Moderate level of physical stamina to move between office and operational sites.
Capacity to handle light equipment and documentation during field visits.
Adequate vision and hearing to monitor dynamic operational environments.
8. Work Environment and Schedule
Full-time position with standard business hours, typically 40 hours per week.
Occasional travel to client sites and operational locations as required.
Office-based work combined with on-site visits to ensure service quality.
Minimal on-call duties during peak periods or unforeseen operational demands.
9. Compensation and Benefits
Base Salary Range: $90,000 - $120,000 USD per annum.
Performance-based bonuses tied to revenue growth and customer satisfaction targets.
Comprehensive health, dental, and vision insurance plans.
401(k) retirement plan with company matching contributions.
Additional fringe benefits, including paid time off and professional development opportunities.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we foster a collaborative and innovative culture where every team member is empowered to drive change and elevate the customer experience.
We believe in continuous growth, encouraging professional development and celebrating achievements that contribute to our shared success.
Our inclusive work environment is built on integrity, respect, and a genuine commitment to excellence in service delivery.
We strive to create an atmosphere where strategic thinking and teamwork lead to industry-leading performance.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
Every GM owns a branch's results. Here, many clients answer to health inspectors, and those visits often decide what the branch does that week.
Restaurant clients follow the Food Code
Connecticut amended its food rules on February 17, 2023 to put the FDA Food Code in place for food service. When an inspection cites a restaurant for pests, the owner calls you that day. Have a quick extra visit ready, a clear service note the owner can show the inspector, and a price for that visit already written into the contract. Source: Connecticut DPH: Food Protection Program regulations (FDA Food Code adoption).
Nursing homes must stay free of pests
Federal rules for nursing homes that take Medicare or Medicaid require each one to maintain an effective pest control program so the facility is free of pests and rodents. A mouse in a resident's room is a problem for your client's next inspection, not only a callback. Know which accounts fall under that rule, and make sure their service reports show what was found and done. Source: eCFR: 42 CFR 483.90, physical environment for long-term care facilities.
Plants and hospitals clear your techs first
Many food plants and hospitals require contractor sign-in, site training or badges before a technician can work there, and some keep a list of approved names. When you hire or move a technician, get them cleared at each account before the first visit. Keep a record of who is cleared where, so a staffing change never leaves a stop uncovered.
Renewals are won before the renewal letter
Commercial contracts renew on a set term, and a client that feels ignored between problems starts taking other bids. Meet each large account's facilities or quality contact ahead of renewal with a short review of activity trends, findings and changes. Don't wait for the renewal notice to learn that a client is unhappy.
How much commercial pest control general managers make
The closest BLS group for commercial pest control general managers is general and operations managers. General and operations managers who work for pest control companies earned a median of $81,890 a year ($39.37 an hour) in May 2025, according to the Bureau of Labor Statistics. That’s below the $105,770 median for general and operations managers in all industries. About 9,200 of the 3,503,020 general and operations managers in that survey work for pest control companies.
GMs here usually get a salary plus a bonus on revenue growth and client satisfaction. The template's range beats the BLS midpoint for this job at pest control firms but stays under the highest-paid tier.
Pest control companies
$81,890$81,890 median Middle half $62,550–$112,040 10th–90th $44,920–$157,830
All industries
$105,770$105,770 median Middle half $72,320–$167,280 10th–90th $50,090–$253,390
$0k$50k$100k$150k$200k$250k$300k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Pest control companies
$44,920
$62,550
$81,890
$112,040
$157,830
All industries
$50,090
$72,320
$105,770
$167,280
$253,390
BLS reports residential and commercial pest control companies together. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Has run a service branch with its own profit and loss
Can calm an upset restaurant owner or quality manager and agree on a plan
Coaches field leaders on service reports and client communication
Spots problems in route, labor and callback reports and fixes them
Keeps renewal dates and account reviews on a calendar
Teach these on the job
Food Code and healthcare rules your clients face
Your clients' audit formats and reporting portals
State pesticide rules for your branch
Your service software's reports
Expect GMs to work from account, schedule and callback reports in PestPac, ServSuite or another service platform, as well as client portals where some food and healthcare accounts keep service records. A GM who pulls a weekly report without help frees up office time.
Commercial pest control general manager interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Falling revenue per hour
Revenue per labor hour is falling while on-time completion looks fine. What do you look into?
A strong answer: Checks for underpriced contracts, longer visits, extra drive time and free add-on work, then reprices or changes routes.
Behavioral · Saving a relationship
Tell me about a time you saved a key client after a service failure.
A strong answer: Took ownership, fixed the problem, showed the client the fix, and kept the account.
Start from the template's numbers. Adjust them for the branch using its survey results, callback log and route data.
Customer Satisfaction Rating
Ask each account's main contact for a score at every review meeting, and call back within the week on any low score to agree on a fix.
Callback Percentage
Track the branch's callback share each month beside route changes and new hires, so you can tell whether callbacks come from staffing gaps or from a few hard accounts.
Revenue per Hour
Divide billed revenue by paid field hours, including drive and report time, for each route, so you see which accounts and routes pull the average down.
On-Time Project Completion Rate
Of all one-time jobs due that month, such as cleanouts, exclusion work or fly light installs, count the share completed by the promised date.
What does a commercial pest control general manager do?
The GM runs a branch. They hire and lead supervisors and technicians, keep service on schedule, handle escalated client problems and own the branch's revenue and costs. In commercial work much of the job is account care: meeting restaurant owners, plant quality teams and facility managers to go over findings and keep contracts renewing.
How much does a commercial pest control general manager make?
General and operations managers who work for pest control companies earned a median of $81,890 a year ($39.37 an hour) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $62,550 and $112,040 a year. Pay also depends on your local market, experience and bonus terms.
How should a commercial pest control GM handle a lost account?
Ask for an exit meeting and a reason in writing if the client will give one. Pull the account's service history, callbacks and any audit findings, and compare what the client said with what the records show. Share what you learn with sales and operations so the same gap doesn't cost the next account.
How should a GM handle a client who wants a different technician?
Take it seriously, then find out why. Sometimes it's a personality clash. Sometimes the client has seen skipped devices or thin reports. Review recent service records, ride along on the next visit, then decide whether to coach the technician or change routes. Tell the client what will change and when.
How do the GM template's site visit and monitoring lines play out?
The lines stay word for word. In this job they cover visiting client sites in any weather to check service, carrying a flashlight, device keys, a tablet or a light trap through a plant or kitchen, and watching and listening for problems on a busy floor or dock. Put these duties in the posting. Be open to other ways a candidate might cover them.
