Commercial pest control operations manager job description
A commercial pest control operations manager builds technician schedules, assigns accounts and keeps recurring visits on time at restaurants, plants, warehouses and healthcare sites. When a client reports pests or a technician is out, this manager reworks the day so no required visit is missed.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, pest control companies · BLS, May 2025
Responsible for overseeing scheduling, allocation of technicians, and daily job flow to ensure efficient commercial pest control operations. Plays a key role in managing resources while driving operational excellence and customer satisfaction. Acts as a critical liaison between field technicians and management to streamline processes and maintain high service quality.
2. Essential Duties and Responsibilities
Allocate and schedule technicians for commercial pest control inspections and service calls.
Monitor daily job flow and troubleshoot operational issues in real time.
Develop and maintain efficient work schedules to optimize service delivery and technician utilization.
Collaborate with field teams to ensure adherence to quality standards and regulatory requirements.
Prepare regular operational reports to track progress and identify areas for improvement.
3. Key Tasks / Daily Activities
Review and update technician schedules based on daily service requests and emergencies.
Coordinate with customers to confirm inspection times and service details.
Perform real-time monitoring of job progress and address any delays or issues immediately.
Liaise with management to report on operational performance and suggest enhancements.
Conduct brief daily meetings with technicians to discuss routes, tasks, and safety protocols.
4. Key Performance Indicators (KPIs)
Technician Utilization Rate: Maintain at least 90% efficiency.
On-Time Service Delivery: Achieve a rate of 95% or higher.
Customer Satisfaction Rating: Maintain above a 4.8-star rating on post-service surveys.
Callback Rate: Keep callbacks to less than 5% per month.
5. Required Qualifications and Skills
Bachelor’s degree in Business Administration, Operations Management, or related field.
Minimum of 3 years’ experience in operations management within the home services industry.
Strong organizational and scheduling abilities.
Excellent communication and problem-solving skills.
Proficiency in scheduling and resource management software.
6. Preferred Experience
Prior experience in a commercial pest control or facility management environment.
Familiarity with pest control industry standards and regulatory requirements.
Experience in managing teams and field personnel in a service-oriented setting.
Proven track record of improving operational efficiencies in a similar role.
7. Physical Requirements
Ability to occasionally lift up to 20 lbs.
Frequent use of personal electronic devices for scheduling and communication.
Occasional visits to work sites which may involve walking on uneven surfaces.
Ability to work in a variety of weather conditions and temperature-controlled environments.
8. Work Environment and Schedule
Standard work hours from Monday through Friday with occasional weekend support based on service demand.
On-call availability for emergency scheduling adjustments as needed.
Fast-paced office environment with frequent interaction with field teams and customers.
Occasional travel to multiple commercial sites throughout the region.
9. Compensation and Benefits
Base salary range: $65,000 - $85,000 per year, commensurate with experience.
Performance-based bonus opportunities tied to operational KPIs.
Comprehensive health, dental, and vision insurance.
401(k) plan with company match.
Additional fringe benefits including paid time off and professional development opportunities.
10. Company Culture and Overview
We foster a dynamic, growth-oriented environment where innovation and collaboration are celebrated.
Our commitment to excellence ensures that every employee has the opportunity to contribute to impactful change and thrive professionally.
We value a culture of open communication, customer focus, and continuous improvement.
Join our team of dedicated professionals who are passionate about delivering best-in-class home services to our community.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
What makes commercial pest control operations different
Every operations manager schedules people and fixes the day's problems. Here, state rules also shape who is ready for a route and how each truck is marked.
New hires train on a deadline
In Delaware, a licensed pest control business must make sure its staff who handle pesticides finish a state-approved training program. This covers everyone except certified applicators. The training must be done within 45 days of hire and before the worker is registered with the Department of Agriculture. Track each new hire's training and registration dates. Don't give anyone their own stops until both are done. Source: Delaware Department of Agriculture: Pesticide business licenses.
Every truck shows the registration number
Connecticut requires a registered pest control business to show its DEEP registration number on every vehicle used in the business, marked or unmarked. The number also goes on written service contracts. When a truck is added, replaced or borrowed from another branch, check that the number is on it. Do that before it leaves for a route. Source: Connecticut DEEP: Pesticide business registration.
Report time is route time
A commercial stop isn't done when the last device is checked. Technicians scan devices, note conditions and finish a report the client will read. Plan route time for that work, or utilization will look high while reports get rushed and thin.
Leave room for same-day calls
A restaurant facing a pest citation wants someone that day. So does a plant with a sighting before an audit. Keep a little open time on routes in each area, or name a floating technician. Then those calls don't push recurring visits off their required day.
The morning meeting covers site rules
Use the daily huddle to flag accounts with special rules that day. A plant may need a sign-in. A hospital unit may limit access. A kitchen may need service before it opens. Add any product or safety changes, so technicians head out with no surprises waiting at the door.
How much commercial pest control operations managers make
The closest BLS group for commercial pest control operations managers is general and operations managers. General and operations managers who work for pest control companies earned a median of $81,890 a year ($39.37 an hour) in May 2025, according to the Bureau of Labor Statistics. That’s below the $105,770 median for general and operations managers in all industries. About 9,200 of the 3,503,020 general and operations managers in that survey work for pest control companies.
Expect a yearly salary and a bonus based on on-time service and low callbacks. The median BLS lists for general and operations managers at pest control firms falls inside the template's range.
Pest control companies
$81,890$81,890 median Middle half $62,550–$112,040 10th–90th $44,920–$157,830
All industries
$105,770$105,770 median Middle half $72,320–$167,280 10th–90th $50,090–$253,390
$0k$50k$100k$150k$200k$250k$300k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Pest control companies
$44,920
$62,550
$81,890
$112,040
$157,830
All industries
$50,090
$72,320
$105,770
$167,280
$253,390
BLS reports residential and commercial pest control companies together. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Builds and changes recurring service schedules in field service software
Keeps a full day of route changes, client calls and technician questions straight
Explains schedule changes to clients in plain words
Tracks training, registration and site access records for each technician
Has worked beside field technicians or led them
Teach these on the job
Each client's visit frequency and access rules
State applicator and business rules where you operate
Your routing software's optimization tools
How service reports and device scans are recorded
Schedules live in PestPac, ServSuite or a similar field service platform, often with a route optimization add-on, while technicians scan device barcodes on phones or tablets. Say in the posting which platform you use and if routes are drawn by hand or by the software.
Commercial pest control operations manager interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Response time commitments
A key account's contract sets a response time for pest sightings, and your on-call technician is already at another emergency. What do you do?
A strong answer: Calls in the backup or a supervisor, tells the client the real arrival time, documents it, and reviews on-call coverage afterward.
Behavioral · Daily huddles
Tell me how you've run short daily meetings with technicians, and what made them useful.
A strong answer: Focused on routes, safety and client issues, short, and led to action.
Take the template's numbers as samples. Base your targets on a few months of schedule and callback history, and shift them with the seasons.
Technician Utilization Rate
Divide time on billable service by paid hours for each technician, using the software's clock-in and job times, and review drive and report time separately.
On-Time Service Delivery
Count recurring visits done on their required day or window, and record why any visit slipped, for example a technician out or a site that refused entry.
Customer Satisfaction Rating
Send a short survey after service changes, new account starts and callbacks, and pass low scores to the general manager with the visit notes attached.
Callback Rate
Count unscheduled return visits each month by account and technician, and note whether each one came from missed service, new activity or a condition at the site.
How should a commercial pest control operations manager cover a technician's day off?
Train a second technician on each key account ahead of time, with the device map and any site rules. For a planned day off, move the stops to that backup. For a sudden absence, cover food plants and healthcare sites first, since their visit days are often written into the contract, and move office stops to later in the week.
How much does a commercial pest control operations manager make?
General and operations managers who work for pest control companies earned a median of $81,890 a year ($39.37 an hour) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $62,550 and $112,040 a year. Pay also depends on your local market, experience and bonus terms.
Should the operations manager also dispatch?
In a company this size, a dispatcher usually runs the live board: incoming calls, same-day changes and technician check-ins. The operations manager owns the recurring schedule, route design and staffing, and steps in on hard calls. Writing that split down keeps two people from changing the same route at once.
How do seasons change a commercial pest control schedule?
Contract visit days stay the same all year. In most regions, though, warm months bring more fly and stored product calls, and fall brings more rodent calls as mice move indoors. Plan training and time off for the quieter weeks, and keep open slots in summer and fall for extra requests.
Which jobs fit the operations manager template's lifting and weather lines?
The template text ships unchanged. In practice it means bringing a box of traps or a replacement light into a site, walking a warehouse yard or loading dock to check outdoor devices, and spending time outdoors and in cold storage rooms. Name these jobs in the ad. If someone wants to handle one in another way, discuss it with them.
