A pest control office manager leads a branch's office: billing, collections, customer records and the CSRs who book service. They make sure each treatment record is complete, that customers get any pesticide notices their state requires, and that termite inspection reports go out before the closing date.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, pest control companies · BLS, May 2025
Responsible for providing efficient administrative support to the pest control team while overseeing essential office functions such as billing, record keeping, and client communications. Acts as the central point of contact ensuring smooth coordination between field operations and corporate management. Enhances operational efficiency through proactive problem-solving and effective process management. Plays a key role in maintaining high levels of customer service and operational compliance.
2. Essential Duties and Responsibilities
Manage day-to-day administrative tasks including scheduling, phone and email correspondence, and document management.
Oversee billing processes, invoicing, and payment follow-ups to ensure financial accuracy and timely collections.
Maintain accurate records of client interactions, service histories, and employee logs.
Coordinate communication and information flow between field technicians, management, and clients.
3. Key Tasks / Daily Activities
Process incoming customer inquiries and resolve issues promptly through phone and email.
Generate and distribute invoices, monitor payments, and prepare daily/weekly financial reports.
Organize and update digital files, customer databases, and service records.
Coordinate scheduling of service appointments and support field technicians with data and routing information.
4. Key Performance Indicators (KPIs)
Billing Accuracy: Maintain >98% accuracy in invoicing and financial records.
Customer Satisfaction Rating: Achieve a rating of >4.8 stars on client feedback surveys.
Record Completion Rate: Ensure 100% of administrative records are updated within 24 hours.
Response Time: Resolve internal and external inquiries in less than 2 business hours.
5. Required Qualifications and Skills
Bachelor’s degree in Business Administration, Management, or a related field.
At least 3 years of administrative or office management experience.
Strong proficiency in MS Office and office management software.
Excellent communication, organizational, and multitasking skills.
6. Preferred Experience
Experience within the pest control industry or a related home services field.
Prior exposure to billing, invoicing, and record-keeping processes in a service-oriented environment.
Familiarity with scheduling systems and CRM platforms.
Demonstrated ability to work in a fast-paced environment with high customer service standards.
7. Physical Requirements
Ability to remain seated for prolonged periods while performing computer-based tasks.
Capability to lift and carry files or office supplies up to 20 pounds periodically.
Frequent use of standard office equipment and occasional mobility to different office areas.
Work in an environment that is predominantly indoors with minimal physical strain.
8. Work Environment and Schedule
Typical work hours are Monday through Friday, 8:00 AM to 5:00 PM.
Occasional overtime may be required during peak billing periods or special projects.
Minimal travel expected between office and on-site visits if necessary.
Office setting with a professional and collaborative atmosphere.
9. Compensation and Benefits
Salary range of $45,000 - $55,000 per year, commensurate with experience.
Eligibility for performance-based bonuses and commission incentives.
Comprehensive benefits package including Health, Dental, and Vision coverage.
Participation in a 401(k) plan along with additional fringe benefits such as paid time off.
10. Company Culture and Overview
We foster a dynamic and inclusive work environment where innovation and teamwork drive success.
Our company values continuous improvement and encourages employees to seek professional development opportunities.
We pride ourselves on a culture that emphasizes open communication, recognition, and mutual respect.
Join our team and be part of a forward-thinking organization dedicated to making a difference in the home services industry.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
What makes a pest control office manager job different
Billing, records and staff are part of any office manager's job. In pest control, each treatment leaves a record the state can ask to see, some states want a written notice before the first spray, and home sales bring termite paperwork with hard deadlines.
Every treatment needs a complete record
States decide what a pesticide record must hold. Texas, for example, wants the customer and service address, each product's name and EPA registration number, the amount and mix rate, the target pest, the date, and who applied it, with license numbers. Termite jobs add the area treated. Records stay at the business for two years. The office manager makes sure service tickets are complete before they close. Source: 4 Tex. Admin. Code section 7.144: Pest control use records (Cornell LII).
Some states want a notice before treatment
California requires a written notice to the owner and any tenant before general pest or termite work. It names the pest, the pesticides and their active ingredients, carries a set caution statement and contact details, and gives the visit frequency for a recurring plan. It can go by mail, email, posting or hand delivery. A new notice is due when the product changes. The office keeps the templates current and logs each one sent. Source: California Business and Professions Code section 8538: Notice before pesticide use.
Termite reports run on closing dates
A home sale can bring a rush request for a termite inspection. In Florida, when an inspection for a real estate deal is paid for or a written report is requested, the findings go on the state's form, a notice goes up next to the attic or crawl space access, and the company keeps a copy for at least three years. The company must also carry errors and omissions insurance, a bond or a set net worth. The office books these around closing dates. Source: Florida Statutes section 482.226 (2026): Wood-destroying organism inspection report.
Spring sign-ups need a clean setup
New plans arrive in a rush once the weather warms. Each account should be set up the same way: the signed agreement on file, the card or bank draft saved, the right plan and price, and notes on gates, pets and where to treat. Then the first visit gets booked. A rushed setup comes back months later as a billing dispute, a missed visit or a cancellation.
How much pest control office managers make
The closest BLS group for pest control office managers is First-Line supervisors of office and administrative support workers. First-Line supervisors of office and administrative support workers who work for pest control companies earned a median of $26.39 an hour ($54,900 a year) in May 2025, according to the Bureau of Labor Statistics. That’s below the $69,500 median for First-Line supervisors of office and administrative support workers in all industries. About 2,250 of the 1,436,680 First-Line supervisors of office and administrative support workers in that survey work for pest control companies.
Can be salaried or hourly. Bonuses, when offered, often follow saved cancellations, plan upgrades sold by the office, or how clean the treatment records are.
Pest control companies
$54,900$54,900 median Middle half $47,400–$65,700 10th–90th $43,770–$78,690
All industries
$69,500$69,500 median Middle half $55,950–$85,090 10th–90th $45,610–$104,710
$25k$50k$75k$100k$125k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Pest control companies
$43,770
$47,400
$54,900
$65,700
$78,690
All industries
$45,610
$55,950
$69,500
$85,090
$104,710
BLS reports residential and commercial pest control companies together. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Coaching CSRs and billing clerks and building their schedules
Recurring billing: autopay, failed cards, credits and collections
Reading a treatment record and seeing what's missing
Talking a cancelling customer through a fix first
Setting up checklists the whole office follows
Teach these on the job
Your state's pesticide record and notice rules
The required fields on your service tickets
Termite inspection reports and closing timelines
How your guarantee and return visits work
Which calls go to sales, to service or to a manager
The job lives in the branch's routing and billing software (FieldRoutes, PestPac or Briostack, for example), QuickBooks or another accounting system, the card processor and a phone system that can text. If your state has its own report forms or notice wording, build them into the software so every ticket uses them.
Pest control office manager interview questions
They have their own page: 6 questions that test this job, what strong and weak answers sound like, and a work exercise to run with your finalists.
Set targets from your branch's past year and go over them each month with the general manager. Measure the busy season against last year's busy season.
Billing Accuracy
Each month, count the invoices and autopay charges you had to refund, credit or fix, divided by all charges, from your billing reports. Note whether the cause was pricing, plan setup or a ticket error.
Customer Satisfaction Rating
The mean star rating from surveys sent after each visit and from online reviews, tracked monthly. Sort out each comment about invoices, visit times or the front desk, and log any complaint a manager had to handle.
Record Completion Rate
Service tickets closed by your deadline with every required field filled: products, EPA numbers, amounts, target pest and applicator license. Run a missing-fields report each morning and fix gaps the same day.
Response Time
Time from a call, email or text arriving to a resolved answer, from your phone system and ticket log. Track customer requests and technician questions separately.
Is the office manager responsible for pesticide records?
Under Texas's rule, the duty sits with the responsible certified applicator, not the office. In practice, the office manager owns the system that holds the records: required fields in the software, a daily check for incomplete tickets, and files kept at the business, ready for the state to review. Other states word it differently, so agree in writing who reviews records and how often.
How much does a pest control office manager make?
First-Line supervisors of office and administrative support workers who work for pest control companies earned a median of $26.39 an hour ($54,900 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $47,400 and $65,700 a year. Pay also depends on your local market, experience and overtime.
Does a pest control office manager do the dispatching too?
Sometimes. This template has the office manager coordinate appointment scheduling, and at a small branch that can mean building the routes as well. As routes are added, many companies give the daily board to a dispatcher, who moves technicians through the day, while the office manager keeps billing, records and the CSR team.
Who handles cancellations at a pest control company?
The office takes them, since customers call, email or text the front desk. The office manager writes the steps: confirm the account, log the reason, and offer a fix such as a re-service or a new visit day. Accounts that still want out can go to a rehash specialist for a later win-back call. Track saves by person.
How should the office handle a disputed card charge?
Pull the paperwork first: the signed agreement or recorded sign-up, the plan terms, and the dated service tickets for every visit billed. Send them to the card processor before its deadline. Then find the cause. Disputes often trace back to a missed visit, a price change nobody explained, or a customer who forgot they had a plan, and each points to a fix in the office.
