A pest control rehash specialist chases the sales that slipped away: homeowners who asked for a price, or got a termite, wildlife or mosquito proposal, but never signed. They also reach customers who cancelled a service plan and offer add-ons to current members, then book the first service or send an inspector back out.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, administrative and support services businesses · BLS, May 2025
Serve as the primary point of re-engaging lost leads and prospects within the pest control service domain. Leverage industry expertise and personalized communication to convert previous inquiries into profitable revenue streams. Enhance customer satisfaction and retention while contributing to overall company growth and market share.
2. Essential Duties and Responsibilities
Revisit and follow-up on previously missed or unattended leads.
Re-engage prospects with customized communication strategies tailored to their pest control needs.
Identify and recommend additional pest control services to existing and potential customers.
Track follow-ups, update lead statuses, and report progress to management.
3. Key Tasks / Daily Activities
Conduct scheduled callbacks and follow-up communications with lost leads.
Maintain accurate records of customer interactions and outcomes in the CRM system.
Coordinate with the operations and service departments to schedule site visits or consultations.
Identify trends and customer pain points to inform marketing and sales strategies.
4. Key Performance Indicators (KPIs)
Lead Re-engagement Rate: Achieve a minimum re-engagement rate of 25%.
Additional Revenue Generation: Increase revenue from re-engaged accounts by at least 20%.
Callback Efficiency: Ensure callback time is under 10% delay compared to the customer inquiry timeline.
Customer Satisfaction Rating: Sustain an average rating of 4.8 stars from re-engaged customers.
5. Required Qualifications and Skills
Bachelor’s degree in Business, Marketing, or a related field.
A minimum of 2 years of experience in sales, customer service, or lead management, ideally in a service environment.
Strong communication, negotiation, and interpersonal skills with a customer-centric approach.
Proficiency in using CRM software and Microsoft Office suite.
6. Preferred Experience
Previous experience in pest control, home services, or a related industry.
Familiarity with digital marketing tools and techniques for lead generation.
Demonstrated experience in revenue growth and customer retention strategies.
Experience working in a fast-paced, high-volume call center or sales environment.
7. Physical Requirements
Ability to work in an office environment and occasionally travel locally for customer meetings.
Prolonged periods of sitting and extensive use of a computer and telephone.
Adequate visual and auditory acuity to perform essential job functions.
8. Work Environment and Schedule
Typical work hours are Monday through Friday, 9:00 AM – 5:00 PM.
Occasional extended hours may be required during peak seasons.
Minimal travel may be required for in-person meetings with key prospects.
Work settings include a standard office environment with a strong emphasis on virtual communication.
9. Compensation and Benefits
Hourly rate ranging from $18 to $25 per hour, commensurate with experience.
Performance-based bonuses and commission structures tied to revenue growth.
Comprehensive Health, Dental, and Vision insurance packages.
401k plan with company match and additional fringe benefits such as paid time off and professional development opportunities.
10. Company Culture and Overview
We foster a collaborative and growth-oriented environment where innovation and customer focus are at the core of our success.
Our team is dedicated to continuous learning and empowering each individual to reach their full potential.
We value transparency, inclusivity, and a commitment to excellence in all interactions and initiatives.
Join us and be part of a dynamic team that celebrates both individual achievements and collaborative wins.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
In pest control, a lost lead might be a quote, an unsold termite job, or a customer who left. Each comes with different calling rules and a different best time to call.
Cold leads come in four kinds
Pest control rehash work usually splits four ways. There are callers who got a plan price and never booked, and termite or wildlife proposals that didn't sell. There are customers who cancelled a recurring plan. And there are current members who could add mosquito or termite service. Each needs its own opener. Some close on the phone, and some need a licensed inspector to go back out.
Former customers have an 18-month window
The FTC's telemarketing rule allows calls to a past customer for up to 18 months from their most recent purchase, delivery or payment, even when the number sits on the national registry. For a cancelled service plan, that clock runs from the last payment or service visit, not the sign-up date. A homeowner who only asked for a price stays callable for three months. Once anyone says stop, put the number on your own no-call list. States can add stricter rules. Source: FTC: Q&A for telemarketers and sellers about the Do Not Call provisions.
Leave the diagnosis to the inspector
Homeowners often ask the specialist if a termite job can wait. In California, the law bars anyone without a license from giving an opinion or advice on whether a home needs structural pest control work. In any state, the safe habit is to read back what the licensed inspector found. Resend the photos and report, and book the inspector for any new question about the house. Source: California Business and Professions Code section 8550.
Pests don't wait for the quote
A roach or mouse problem rarely holds still while the homeowner thinks it over, and a raccoon may chew a second way into the attic. Set an age limit on proposals. Past it, the specialist books the inspector back out instead of repeating the old number, so the crew isn't stuck with a price written for a smaller job.
Time each call to the pest
A homeowner who turned down mosquito service in February may say yes in the first muggy week of summer. One who passed on a termite plan may call back the day they find wings on a windowsill. Set each lead's next call by the pest and the season instead of a fixed number of days, and note the reason in the CRM.
How much pest control rehash specialists make
The closest BLS group for pest control rehash specialists is telemarketers. Telemarketers who work for administrative and support services businesses earned a median of $16.10 an hour ($33,490 a year) in May 2025, according to the Bureau of Labor Statistics. That’s below the $35,450 median for telemarketers in all industries. About 39,850 of the 58,430 telemarketers in that survey work for administrative and support services businesses.
Hourly pay, with the commission or bonuses the template mentions. Paying it after a won-back account's first service keeps credit tied to accounts that stick.
Administrative and support services businesses
$33,490$33,490 median Middle half $28,770–$37,420 10th–90th $25,830–$44,470
All industries
$35,450$35,450 median Middle half $29,640–$40,230 10th–90th $27,040–$50,350
$20k$30k$40k$50k$60k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Administrative and support services businesses
$25,830
$28,770
$33,490
$37,420
$44,470
All industries
$27,040
$29,640
$35,450
$40,230
$50,350
BLS counts too few telemarketers at pest control companies for a steady figure, so these figures cover administrative and support services businesses. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Turns "we'll think about it" into the actual objection: price, timing or doubt that the treatment works
Explains a termite or wildlife proposal in plain words
Removes anyone who says stop from the list that day
Sets a steady pace through cold leads and keeps it all season
Leaves CRM notes the next caller can pick up from
Teach these on the job
How termites, mosquitoes, rodents and bats behave
Your plan tiers, first-visit fees and add-on prices
Federal telemarketing rules, plus any your state adds
Which leads need an inspector and which can close by phone
Your discount and fee-waiver limits
The day starts from lost-lead and cancelled-account reports in PestPac, FieldRoutes or whatever system you use. Calls and texts go through a tool that keeps each customer's consent and stop replies on file.
Pest control rehash specialist interview questions
They have their own page: 6 questions that test this job, what strong and weak answers sound like, and a work exercise to run with your finalists.
Pull these each week from your lost-lead and cancel reports. When a rep and the specialist both work an account, decide up front who gets the win, and replace the template's figures with your own seasons' results.
Lead Re-engagement Rate
Of the leads touched this week, how many answered back by phone, text or email. A voicemail left or a text with no reply doesn't count. Report quotes, proposals and cancelled plans on separate lines.
Additional Revenue Generation
Total value of the plans and add-ons the specialist won back, tracked month by month in the CRM. Line each quarter up against the same one last year, and pull out any account that cancelled before its second visit.
Callback Efficiency
How late each callback was against the date it was due, whether the customer asked for that date or your follow-up schedule set it. Pull the CRM's overdue task list every morning.
Customer Satisfaction Rating
Survey scores from won-back customers after their first visit. Low scores often mean the call promised something the plan or the tech didn't deliver.
Career path
Customer service repTakes inbound calls and learns plan pricing and the pests your branches treat.
Rehash specialistWins back unbooked quotes, unsold proposals and cancelled plans.
Sales representativeGoes to the home to inspect and write termite and exclusion proposals.
Sales managerRecruits reps, coaches them and splits up the leads.
How does a pest control rehash specialist spend the day?
Most days start with yesterday's unbooked quotes. Those callers still have the pest and are likely calling other companies. Next come the callbacks promised for today, then older proposals and cancelled accounts. Between calls the specialist updates each lead, books inspections with the branch, and tells the sales manager why customers are saying no.
How much does a pest control rehash specialist make?
Telemarketers who work for administrative and support services businesses earned a median of $16.10 an hour ($33,490 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $28,770 and $37,420 a year. Pay also depends on your local market, experience and overtime.
How is a rehash specialist different from a save or retention rep?
A save rep talks to current customers who call to cancel and tries to keep them, often by fixing a service problem. A rehash specialist works people who already said no or went quiet. At a smaller company both jobs can sit with one person, as long as the two lists are tracked apart and each has its own numbers.
Can a rehash specialist waive the first-visit fee?
Within limits set by the sales manager. Cutting the first-visit fee can win back a plan, but if every caller hears that offer, customers learn to wait for it. Write down what the specialist may offer without approval, such as a smaller fee for a signed annual plan, and what needs a manager's okay.
What should a pest control rehash specialist know about treatments?
Enough to explain the proposal in plain words. Cover what a liquid barrier or a bait system involves, what each plan visit includes, and what a re-service is. A morning with the sales manager going through recent proposals, photos and all, teaches most of it. After that, sitting in on the best rep's follow-up calls fills the gaps.
