Concrete and masonry operations manager job description
A concrete and masonry operations manager builds each day's pour and crew schedule: which crews go where, which trucks and pumps are booked, and whether the weather allows a pour at all. They walk the next day's sites, clear forms, access and pump bookings before trucks are ordered, and log how each pour went.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, structure and exterior contractors · BLS, May 2025
Lead the planning and execution of concrete and masonry projects by effectively allocating crews, scheduling pours, and overseeing resource management. Contribute directly to the company’s operational efficiency and customer satisfaction by ensuring high-quality project delivery and proactive problem solving.
2. Essential Duties and Responsibilities
Allocate crews to assigned projects ensuring optimal use of skills and resources.
Schedule concrete pours and masonry projects in alignment with client deadlines and project requirements.
Oversee resource management including equipment, materials, and labor to maintain productivity and cost-efficiency.
Monitor project progress, troubleshoot challenges on-site, and adjust plans as needed.
Collaborate with cross-functional teams to ensure adherence to safety standards and quality control guidelines.
3. Key Tasks / Daily Activities
Review and prioritize daily project schedules and crew assignments.
Coordinate with project managers and supervisors to address onsite needs and resolve issues immediately.
Engage with customers during project initiation and post-service follow-ups to ensure satisfaction and communicate progress.
Document daily work logs, resource allocation, and project timelines for accurate reporting and review.
4. Key Performance Indicators (KPIs)
On-time project completion rate: Target of 95% or higher.
Customer Satisfaction Rating: >4.8 stars on post-project surveys.
Resource Utilization Rate: Achieve over 90% efficiency in resource allocation.
Reduction in project rework incidents: Less than 5% annually.
5. Required Qualifications and Skills
Bachelor’s degree in Construction Management, Business Administration, or related field.
Minimum of 5 years’ experience in construction operations or project management in the home services industry.
Strong leadership and team management skills with exceptional problem-solving abilities.
Excellent communication and organizational skills to effectively manage multiple projects simultaneously.
6. Preferred Experience
Previous experience managing concrete and masonry projects within the home services industry.
Demonstrated success in resource allocation and scheduling in a fast-paced operational environment.
Exposure to safety compliance and quality control procedures specific to construction and masonry work.
Experience with construction management software and technological tools for scheduling and reporting.
7. Physical Requirements
Ability to lift up to 50 lbs and perform tasks requiring physical endurance.
Navigate work environments that may include outdoor sites, varying weather conditions, and construction sites.
Capable of conducting inspections and on-site evaluations requiring moderate physical activity.
Frequently required to stand and walk on uneven surfaces during project oversight.
8. Work Environment and Schedule
Standard work hours are Monday through Friday, with periodic extended hours to meet project deadlines.
Occasional travel required to various project sites within the service area.
On-call responsibilities for critical project support and urgent operational issues.
Work may occasionally involve exposure to outdoor environments and construction site conditions.
9. Compensation and Benefits
Competitive salary range of $65,000 - $85,000 USD per year based on experience and qualifications.
Eligible for performance-based bonuses and incentive structures tied to project efficiency.
Comprehensive health benefits including Health, Dental, and Vision insurance.
401k retirement plan with company match and additional fringe benefits.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we foster a collaborative and growth-oriented environment where every team member is empowered to succeed.
Our commitment to excellence and customer satisfaction drives our innovative approach to home services.
We value diversity, inclusivity, and provide ample opportunities for professional development and career advancement.
Join us to become a part of a team that is dedicated to both personal and organizational success.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
Concrete has to be placed and finished the day it arrives. Most of this job is getting the crew, the forms, the truck and the weather to line up.
Cold weather starts above freezing
ACI's cold weather guide says cold weather conditions exist when the air has fallen, or is expected to fall, below 40 degrees F during the protection period, the time new concrete must be kept from harm. It says to make protection plans well before freezing weather and to have tarps or blankets on site before the cold arrives. The operations manager checks forecast lows through each pour's protection period and won't release the order until blankets or heaters are on the truck. Source: ACI PRC-306-16 (306R-16): Guide to cold weather concreting (preview).
Hot days are planned, not improvised
ACI's hot weather guide counts high air or concrete temperature, low humidity and high wind as hot weather. It warns that heat speeds slump loss, which tempts crews to add water on site, and that last-minute fixes rarely work. The operations manager moves big pours to early starts, sends extra finishers, and tells the plant ahead of time when the mix should change for heat. Source: ACI PRC-305-20 (305R-20): Guide to hot weather concreting (preview).
The plant answers for slump for half an hour
NRMCA's ordering guide says the producer answers for the ordered slump for 30 minutes after the requested time or the truck's arrival, whichever is later. It also warns that a loaded truck weighs about 80,000 pounds and may not be able to get over loose dirt or a residential curb. The operations manager confirms forms, access and the pump before releasing an order, and calls the plant the minute a pour slips. Source: NRMCA Concrete in Practice 31: Ordering ready mixed concrete.
Matching crews to the day's work
A large garage slab needs extra finishers at the same moment. A block wall needs masons and a tender all day. The operations manager splits crews by the day's pours and walls and books pumps early enough. When a pour is called off, they already know which job that crew moves to.
How much concrete and masonry operations managers make
The closest BLS group for concrete and masonry operations managers is general and operations managers. General and operations managers who work for foundation, structure, and building exterior contractors earned a median of $102,230 a year ($49.15 an hour) in May 2025, according to the Bureau of Labor Statistics. That’s below the $105,770 median for general and operations managers in all industries. About 30,750 of the 3,503,020 general and operations managers in that survey work for structure and exterior contractors.
Pay is salaried, and the template adds incentives for efficient projects. Measure efficiency on crew hours per job rather than pours per day, so the bonus never rewards pouring in weather that should have been called off.
Structure and exterior contractors
$102,230$102,230 median Middle half $74,190–$154,760 10th–90th $51,090–$210,280
All industries
$105,770$105,770 median Middle half $72,320–$167,280 10th–90th $50,090–$253,390
$0k$50k$100k$150k$200k$250k$300k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Structure and exterior contractors
$51,090
$74,190
$102,230
$154,760
$210,280
All industries
$50,090
$72,320
$105,770
$167,280
$253,390
BLS doesn’t publish pay for concrete and masonry contractors on their own. These figures cover foundation, structure and building exterior contractors, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Has scheduled concrete crews, ready-mix and pumps for several pours a day
Reads a forecast and makes a firm go or no-go call on a pour
Knows what a slab, footing or wall needs before the truck is ordered
Moves crews and equipment fast when a pour is cancelled
Keeps daily logs that match the time cards
Teach these on the job
Your plants' ordering and cancellation rules
Your pump companies and their lead times
Your scheduling and field app
Your cold and hot weather procedures
Your builders' site rules and contacts
Day to day, the operations manager lives in the schedule board or field app, the plants' dispatch lines, the pump companies' calendars and the hourly forecast. In cold months, curing blankets, heaters and a concrete thermometer are part of the daily kit.
Concrete and masonry operations manager interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Cold-weather scheduling
Next week is full of pours, and the forecast shows a cold snap with freezing nights. How do you plan?
A strong answer: Decides which pours can go with blankets, heat or a mix adjustment, never pours on frozen ground, reschedules the rest early, and tells customers why.
Behavioral · Moving people
Tell me about a time you had to move crew members who didn't want to be moved.
A strong answer: Explained why, listened to concerns, made it fair, and checked in afterward.
Review these each Monday with the field supervisors, using the daily logs, so every number on the sheet ties back to a real job.
On-time project completion rate
Share of jobs wrapped up on the promised date each week, with weather days and builder delays logged apart from the company's own misses.
Customer Satisfaction Rating
Homeowner ratings after the final walk, plus builder superintendent feedback on whether crews showed up when the site was ready.
Resource Utilization Rate
Crew and equipment hours used on billable work against hours paid or owned, with time spent waiting on trucks, pumps or inspections shown on its own line.
Reduction in project rework incidents
Count jobs that needed a crew to return, by cause, and compare the year with the last. Look first at pours placed in heat, cold or wind.
What does the template's 50-pound lifting line mean for this job?
The operations manager isn't on a crew, but the template expects them to lift up to 50 pounds and walk uneven sites. On a normal day that means moving a bag of mix, a curing blanket or a saw blade, and walking forms and grade in any weather. In the ad, describe those tasks rather than a person's endurance, and say requests for accommodation are welcome.
How much does a concrete and masonry operations manager make?
General and operations managers who work for foundation, structure, and building exterior contractors earned a median of $102,230 a year ($49.15 an hour) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $74,190 and $154,760 a year. Pay also depends on your local market, experience and bonus terms.
Who calls off a pour because of weather?
The operations manager, usually the afternoon before, using the forecast and the company's weather rules. Tell the plant, the pump company, the crew and the customer right away. Builders want to know early so they can move other trades, and homeowners take a reschedule better a day ahead than at seven in the morning.
Who should order the concrete?
One person should own each order from start to finish. In many companies the operations manager or a dispatcher books it a day or more ahead, and the lead on site confirms the final yards before the last truck is sent. Splitting the job without clear rules leads to a crew short a few yards or a half-load left over on every job.
How is this job different from the dispatcher's?
A dispatcher books trucks, sends crews their addresses and takes the call when a truck is late. The operations manager picks the crew for each job, decides whether a pour goes ahead, and chooses who gets the pump when two jobs want it. Smaller concrete companies often give both jobs to one person, so the ad should say which you need.
