A concrete and masonry dispatcher builds each pour day: which crew goes where, when the first truck arrives, and when the pump sets up. They place ready-mix orders on the operations manager's plan, file a dig notice before any footing is dug, and move crews and trucks when a pour slips.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, structure and exterior contractors · BLS, May 2025
Serve as the central hub for dispatch operations within our Concrete & Masonry division, ensuring timely crew assignments, efficient equipment tracking, and accurate schedule updates. Contribute to operational excellence and customer satisfaction by streamlining field operations and facilitating effective communication between teams.
2. Essential Duties and Responsibilities
Assign crews to job sites based on project requirements and crew availability.
Track and manage equipment allocation and usage to maximize productivity.
Update and maintain job schedules to meet tight deadlines and respond to urgent requests.
Liaise with field crews and project managers to relay vital information and adjust dispatch strategies as needed.
Monitor real-time conditions and coordinate emergency responses when necessary.
3. Key Tasks / Daily Activities
Review daily schedules and incoming work orders to assign appropriate crews.
Communicate with field teams via phone or digital platforms to confirm assignments and relay schedule changes.
Monitor the status of equipment and report any discrepancies or maintenance needs.
Record dispatch activities and update logs for future reference and accountability.
Address inquiries from both customers and field personnel to ensure clarity and operational efficiency.
4. Key Performance Indicators (KPIs)
Crew Assignment Timeliness: 95% of assignments made within the first 30 minutes of work order receipt.
Equipment Utilization Rate: Achieve at least 90% efficient use of allocated equipment.
Schedule Adherence: Maintain updated schedules with less than 5% deviation from planned shifts.
Customer Satisfaction: Attain a satisfaction rating of over 4.8 stars based on dispatch responsiveness.
5. Required Qualifications and Skills
High School Diploma or equivalent; Associate degree preferred.
2+ years of experience in dispatching or related field operations.
Proficient with dispatch software and mobile communication platforms.
Strong problem-solving and organizational skills with excellent attention to detail.
Effective verbal and written communication skills.
6. Preferred Experience
Prior experience in the concrete and masonry industry or a similar home services sector.
Familiarity with field operations and crew coordination in construction environments.
Experience managing emergency dispatch scenarios and equipment allocation challenges.
Background in logistics or scheduling within a dynamic operational setting.
7. Physical Requirements
Ability to work in a fast-paced office environment with frequent periods of extended sitting.
Occasional need to lift items or handle dispatch equipment up to 25 lbs.
Comfortable using computer systems and multiple display screens simultaneously.
May be required to visit job sites occasionally under variable weather conditions.
8. Work Environment and Schedule
Typical work hours are 8:00 AM to 5:00 PM, Monday through Friday.
On-call responsibilities may be required during peak project periods or emergencies.
Fast-paced office environment combined with occasional field visits.
Minimal travel required within the local region.
9. Compensation and Benefits
Competitive salary range of $45,000 - $55,000 USD per year, based on experience and qualifications.
Eligibility for performance-based bonuses and incentive programs.
Comprehensive health, dental, and vision insurance benefits.
401(k) retirement plan with company match and other fringe benefits.
10. Company Culture and Overview
We foster an environment of continuous growth, innovation, and teamwork, where every individual is valued and empowered to succeed.
Our mission is to deliver top-quality service in the home services industry while nurturing a culture of inclusivity and professional development.
By encouraging creative problem-solving and open communication, we inspire our employees to reach new heights in their careers.
Join us to be part of a dynamic team dedicated to operational excellence and customer satisfaction.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
Concrete can't wait in a warehouse, so a pour day lines up crews, ready-mix trucks, a pump and sometimes an inspector to the hour. The dispatcher keeps that line in order.
Setting the order of the day
Builder footings, a stamped patio and a driveway tear-out can all sit on one day's board. The dispatcher assigns a crew to each by skill and who is free, then sets the times: which pour gets the first truck, when a finishing crew can leave one slab for the next, and where the masons go if a pour frees them. When two jobs need the same crew, the operations manager settles it.
Booking the pump
A pumped pour needs the pump company booked, the reach or line length the job takes, and a spot where the pump can set up. NRMCA says placement methods such as pumping, including the line size, need to be passed on to the plant, since pumping can change what the mix must do. The dispatcher gives the pump company and the plant the same start time, keeps the pump's confirmation with the order, and calls both when it moves. Source: NRMCA Concrete in Practice 31: Ordering ready mixed concrete.
Placing the order
NRMCA's ordering guide says to give the plant the address, what is being placed and where, the delivery rate, the start time and how long the pour will run. Order well ahead and call the moment plans change. The dispatcher books orders on the operations manager's plan, confirms them the afternoon before, and releases the first truck once the operations manager has cleared the site. Slump and the go or no-go call stay with the operations manager. Source: NRMCA Concrete in Practice 31: Ordering ready mixed concrete.
Locate tickets before footings
Footings for a garage or a retaining wall mean digging. In Michigan, for example, each excavator on a site gives its own dig notice at least 72 hours ahead, not counting nonbusiness days, and no more than 14 calendar days ahead. A ticket lasts 21 days from the start date, or 180 if the notice says the work runs longer. If it runs out before digging, or the marks get destroyed, notify the system again. The excavating sub's ticket doesn't cover your crew. Source: Michigan MCL 460.725 (MISS DIG law, example): Dig notice and ticket rules.
Inspections come before trucks
Where your town inspects footings, slab bases or wall steel before concrete goes in, the dispatcher books the pour only once the inspection date is set, and holds the order until the lead reports a pass. Keep a note of which towns inspect what. A failed inspection means calls to the plant, the pump, the crew and the customer service rep within minutes, before the first truck is loaded.
How much concrete & masonry dispatchers make
Dispatchers who work for foundation, structure, and building exterior contractors earned a median of $28.63 an hour ($59,550 a year) in May 2025, according to the Bureau of Labor Statistics. That’s above the $50,340 median for dispatchers in all industries. About 680 of the 202,810 dispatchers in that survey work for structure and exterior contractors.
Salary plus bonus and incentive programs, per the template. Its whole range sits below this page's BLS median for dispatchers. Someone who has run pour days will expect the top of it. A fair bonus measure here is pours where no crew stood waiting on a truck or pump.
Structure and exterior contractors
$59,550$59,550 median Middle half $48,310–$72,800 10th–90th $39,980–$99,200
All industries
$50,340$50,340 median Middle half $42,750–$62,450 10th–90th $36,030–$78,140
$0k$25k$50k$75k$100k$125k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Structure and exterior contractors
$39,980
$48,310
$59,550
$72,800
$99,200
All industries
$36,030
$42,750
$50,340
$62,450
$78,140
BLS doesn’t publish pay for concrete and masonry contractors on their own. These figures cover foundation, structure and building exterior contractors, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Has scheduled ready-mix, pumps or heavy trucks for several jobs a day
Builds a pour-day board by the hour and spots clashes early
Tracks locate tickets by start date and end date
Gives plants, pump companies and leads short, exact changes
Keeps a log of who was told what, and when
Teach these on the job
Your plants, their order cutoffs and hold rules
Your pump companies and what each rig can reach
The one-call rules in each state you dig in
Which crews are strongest on flatwork, walls, stamped work and block
Your scheduling app and truck GPS
The board can live in a field service app or a shared calendar, as long as it sits beside the plants' order desks, each pump company's schedule, GPS on your own trucks and the state one-call center's website. Ask candidates how they kept track of an order on hold.
Concrete & masonry dispatcher interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Losing a pump operator
It's [6 a.m.]. The pump operator for a [9 a.m.] pour calls in sick. What do you do?
A strong answer: Calls the pump company for a backup, asks the supervisor if the pour can be placed another way, and tells the ready-mix plant the new time before anything is batched.
Behavioral · Handling many changes
Tell me about a morning when several pours or crew assignments changed at once.
A strong answer: Sorted by what was already batched or about to be, called the plant and pump first, then crews and customers, and kept the board current so no one went to the wrong job.
From the first week, log weather cancellations apart from board mistakes. After one pour season, those two lists show which targets are fair.
Crew Assignment Timeliness
Minutes from a new work order or a change, such as a moved pour, to crews, trucks and pump confirmed on the board, from the dispatch log time stamps.
Equipment Utilization Rate
Hours each owned pump, mixer, skid steer, saw and trailer spends on paying jobs against hours available, from GPS and equipment logs. Count rained-out days on one line and booking mistakes on another.
Schedule Adherence
Pours and walls that started within the booked hour with the planned crew, out of all booked. Tag each miss: weather, a late truck, a failed inspection or a board error.
Customer Satisfaction
Survey and review scores from homeowners, plus a monthly check with builder superintendents, on arrival times and how fast they heard about changes. Read low scores against that day's board.
Once the operations manager calls a pour off, the dispatcher cancels or moves the orders and the pump, finds the next open date for that crew, and moves the crew to work that can go ahead, such as forming, prep or a wall under cover. The customer service rep calls the homeowners. By noon the next day's board should reflect every change.
How much does a concrete & masonry dispatcher make?
Dispatchers who work for foundation, structure, and building exterior contractors earned a median of $28.63 an hour ($59,550 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $48,310 and $72,800 a year. Pay also depends on your local market, experience and overtime.
Who sends the saw crew to cut joints?
Often the dispatcher, if a separate saw crew cuts your joints. NRMCA says conventional saw-cut joints should be run within 4 to 12 hours after the concrete is finished, and that waiting too long risks cracks where you don't want them. An afternoon pour can put that window late in the evening, so book the saw and its operator when you book the pour.
Does a concrete dispatcher need to know the trade?
Enough to know a footing pour from a stamped patio, why one job needs a pump and another doesn't, and roughly how long a crew takes to finish a slab. Someone from trucking or equipment rental can learn it. Ask what they did the last time a load arrived before the site was ready.
What should a dispatcher log on a pour day?
Truck arrival times, wait time, the pump's arrival, inspection results and any change made during the day, with the time each party was told. The bookkeeper uses it to check standby charges on the plant's bill, and the field supervisors' daily logs should match it.
