A junk removal IT administrator keeps the CRM, dispatch and routing software, the call center phones and every truck's tablet or phone running and secure. They set up users and permissions, protect customer and card data, run backups, and take the call when a crew or the call center gets stuck.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, waste management companies · BLS, May 2025
[Director of Operations or Chief Financial Officer]
Location:
[INSERT LOCATION HERE]
1. Position Summary
Responsible for managing and maintaining the integrity of the company’s CRM, phone, routing, and inventory systems to ensure seamless operations in a high-paced junk removal environment. Serves as the technical backbone supporting user permissions, troubleshooting, and data security to enhance overall operational efficiency and customer satisfaction.
2. Essential Duties and Responsibilities
Oversee the daily operation and maintenance of CRM, phone, routing, and inventory management systems.
Manage user permissions and system access to ensure data security and regulatory compliance.
Troubleshoot system issues promptly and work closely with vendors for timely resolution.
Implement system upgrades and enhancements to support evolving business needs.
3. Key Tasks / Daily Activities
Monitor system performance and perform routine maintenance checks on all IT platforms.
Provide technical support and training to team members regarding system use and security protocols.
Ensure data backups are performed regularly and that recovery plans are in place.
Collaborate with other departments to integrate technology solutions that improve service delivery and operational efficiency.
4. Key Performance Indicators (KPIs)
System Uptime: Maintain 99.5% or higher uptime for all critical systems.
Issue Resolution Time: Aim to resolve 90% of technical support tickets within 24 hours.
Data Security: Achieve a 100% compliance rate with data security protocols.
User Satisfaction: Secure a user feedback rating of 4.8/5 or higher on system usability and support services.
5. Required Qualifications and Skills
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Minimum of 3 years of experience in systems administration or IT support.
Proven technical expertise with CRM platforms, phone systems, and inventory/routing software.
Strong problem-solving skills with experience in troubleshooting, system maintenance, and data security protocols.
6. Preferred Experience
Experience working in the home services or junk removal industry.
Background in managing IT systems in a fast-paced operational environment.
Familiarity with cloud-based platforms and remote IT support.
7. Physical Requirements
Ability to work in a standard office environment with occasional visits to field locations.
Capable of lifting up to 25 pounds when managing hardware equipment.
May require extended periods of computer use in a seated position.
8. Work Environment and Schedule
Standard work hours typically between 8:00 AM and 5:00 PM, Monday through Friday.
Occasional on-call duties for urgent technical issues during off-hours.
Dynamic work environment requiring flexibility to adapt to operational needs.
9. Compensation and Benefits
Salary range: $55,000 - $70,000 per year, commensurate with experience.
Performance-based bonuses available.
Eligible for comprehensive health, dental, and vision insurance.
401(k) plan and additional fringe benefits provided.
10. Company Culture and Overview
We are a growth-oriented, customer-focused company that values teamwork and innovation.
Our supportive work environment empowers employees to drive positive change and reach new heights in their career.
We celebrate diversity, encourage professional development, and foster a culture where every team member can thrive.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
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What makes IT for a junk removal company different
Most of the company's computers ride in trucks, and the busiest system is the phone line into the call center. When either one fails, jobs stop getting booked or finished.
The devices live in the trucks
Each crew runs its day on a phone or tablet: the route, job photos, signatures and card payments. Devices get dropped, left on a bumper and passed between drivers. The administrator manages them from one console, locked to work apps, wiped from afar when lost and updated overnight, with charged spares at each yard so a cracked screen doesn't park a truck.
Card payments fall under PCI DSS
Crews take cards at the curb and the call center takes them by phone, so the company handles card data. PCI DSS, the payment card data security standard, applies to businesses that store, process or send it. Since v4.0 was retired at the end of 2024, v4.0.1 is the only active version. The administrator keeps card numbers out of job notes, texts and call recordings, and has readers send payments straight to the processor. Source: PCI Security Standards Council: Just published, PCI DSS v4.0.1.
When customer data gets out
State laws set the breach rules. Florida's, for one, counts a name plus a driver's license number, a card number with the code needed to use it, or geolocation information as personal information. A business must tell affected Floridians no later than 30 days after it determines a breach happened, apart from narrow exceptions such as a police request to wait. It tells the state's Department of Legal Affairs when 500 or more are affected. A vendor holding the data, like a CRM company, must tell you within 10 days. Source: Florida Statutes 501.171: Security of confidential personal information.
Backups for systems you don't host
The CRM and dispatch software usually run in the cloud, but that doesn't mean the vendor will restore a deleted customer list when you need it. The administrator reads each contract for what gets backed up and for how long, exports job and customer data on a schedule, and tests a restore. The phones get a fallback too, such as forwarding the call center to cell phones.
Access changes with the crews
Spring hiring, turnover and crew leaders moving between branches mean accounts open and close all year. The administrator ties account setup and shutoff to HR's hire and exit steps, limits crews to their own jobs, and keeps owner-level rights to a few people. A former driver whose login still shows customer addresses and gate codes is a risk.
How much junk removal IT administrators make
The closest BLS group for junk removal IT administrators is network and computer systems administrators. Network and computer systems administrators who work for waste management companies earned a median of $49.17 an hour ($102,270 a year) in May 2025, according to the Bureau of Labor Statistics. That’s above the $99,130 median for network and computer systems administrators in all industries. About 150 of the 314,340 network and computer systems administrators in that survey work for waste management companies.
Most companies pay a salary that covers the on-call nights, with a bonus on top as the template offers. Its range sits below most of the BLS figures here, which cover systems administrators at waste companies of every size, so check local postings before you set an offer.
Waste management companies
$102,270$102,270 median Middle half $70,540–$131,480 10th–90th $60,020–$145,650
All industries
$99,130$99,130 median Middle half $78,010–$126,640 10th–90th $62,640–$155,050
$25k$50k$75k$100k$125k$150k$175k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Waste management companies
$60,020
$70,540
$102,270
$131,480
$145,650
All industries
$62,640
$78,010
$99,130
$126,640
$155,050
BLS doesn’t publish pay for network and computer systems administrators at waste collection companies on their own, so these figures cover waste management companies. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Has run accounts, devices and backups for a company with staff in the field
Sets up mobile device management for phones and tablets
Works vendor support queues and holds vendors to their contracts
Talks a crew leader through a fix over the phone in plain words
Knows the basics of card payment security and access control
Teach these on the job
How your CRM, dispatch, routing and inventory software are set up
Call routing and hold queues in your phone system
Which branches, trucks and devices exist and who uses each
Your card readers and payment processor
HR's hire and exit checklist
Expect a cloud CRM and dispatch platform, a hosted phone system that routes calls between branches, a mobile device management tool for truck phones and tablets, Microsoft 365 or Google Workspace, and card readers tied to your payment processor. In the posting, give the number of users, trucks and devices the job covers.
Junk removal IT administrator interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Phone outage
The phone system goes down at [8] a.m. Saturday, our busiest booking time. What do you do?
A strong answer: Turns on call forwarding to cell phones, calls the vendor, tells the team what to do, posts a status update and reviews the cause afterward.
Behavioral · Systems integration
Tell me about a time you connected two systems, such as a CRM and a routing tool. What broke, and how did you fix it?
A strong answer: Names the systems, the specific failure and the fix, including how they tested it.
Collect a quarter of ticket and outage records first, then set targets from them rather than from the template.
System Uptime
Time the CRM, dispatch board and phones worked during booking and crew hours, divided by those hours. Log each outage with its cause, vendor outages included.
Issue Resolution Time
Hours from a ticket being opened to the user confirming the fix, from the help desk log. Report truck-down problems apart, since a crew without a device can't close jobs.
Data Security
Items on a written security checklist done on schedule: access reviews, device encryption, tested restores and departed users removed. Add findings from any outside review.
User Satisfaction
A one-question rating when each ticket closes, plus a short survey of crew leaders and call center staff every quarter.
Career path
Help desk or IT support technicianFixes devices and accounts and learns how a business's systems connect.
IT / systems administratorRuns the company's systems, devices and data security.
IT managerLeads a small IT team as the company adds branches.
Director of ITSets technology plans and budgets for a larger multi-branch company.
Does the FTC Safeguards Rule apply to a junk removal company?
Usually not, but check. The rule covers financial institutions, meaning businesses significantly engaged in financial activities such as lending. Its examples say a retailer isn't one just because it takes cash, checks or cards it didn't issue, or offers occasional layaway or deferred payment plans. A hauler that only takes payment looks much the same. If you lend to customers yourself or help them get loans, ask a lawyer whether the rule reaches you. State breach laws and card industry rules apply either way.
How much does a junk removal IT administrator make?
Network and computer systems administrators who work for waste management companies earned a median of $49.17 an hour ($102,270 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $70,540 and $131,480 a year. Pay also depends on your local market, experience and overtime.
Should we hire an IT administrator or use an outside IT company?
It depends on what breaks most. An in-house administrator knows the trucks, the call center and the software, and can fix a dispatch problem before lunch. An outside managed IT firm brings depth in security and after-hours cover. Some companies pair the two, with the administrator managing the outside firm. Ask candidates which setups they have worked in.
What should the plan say for a phone outage?
Write it before it happens. Spell out how calls forward to cell phones, what the hold message says, who calls the phone vendor, and where the vendor's support number and account ID are kept on paper. Test the forwarding twice a year, and time how long it takes, because the call center is where every job starts.
Do crew phones have to be company-owned?
No, but company-owned devices are much easier to lock down, track and wipe. If crews use their own phones, put work apps in a managed work profile and keep job data inside those apps. Get legal advice before installing anything that tracks the location of a personal phone.
How should we retire old laptops and tablets?
Wipe them with a method that makes the data unreadable, log each serial number, and hand them to the same approved electronics recycler your warehouse uses for customers' old computers. Some state laws require this kind of care. Florida, for one, says businesses must shred, erase or otherwise make customer records with personal information unreadable once they're no longer kept.
