A junk removal field supervisor visits crews on the job to check safety, care of the customer's property and how loads are measured and priced. They coach crew leaders on the spot and step in when a customer disputes a price or a scratch.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, waste collection companies · BLS, May 2025
Responsible for overseeing on-site junk removal operations ensuring quality, safety, and customer satisfaction. Acts as a leader by coaching crews, conducting audits, and resolving escalated customer issues. Plays a vital role in maintaining operational efficiency and adherence to safety protocols. Directly contributes to a positive customer experience and the overall success of the company.
2. Essential Duties and Responsibilities
Conduct on-site quality and safety checks to ensure adherence to company standards.
Coach and mentor field crews to improve performance and safety practices.
Audit load volume measurements to guarantee precision and regulatory compliance.
Handle escalated customer issues professionally, ensuring a prompt resolution.
3. Key Tasks / Daily Activities
Perform daily site inspections to maintain quality and safety protocols.
Mentor and provide real-time feedback to crew members on job sites.
Verify load volumes and conduct audits to ensure consistent measurement accuracy.
Interact with customers to address concerns and gather feedback.
Collaborate with the Operations Manager to develop improvement strategies.
4. Key Performance Indicators (KPIs)
Customer Satisfaction Rating: >4.8 stars.
Safety Compliance Rate: 100% adherence to protocols.
On-Time Job Completion Rate: ≥95%.
Load Measurement Accuracy: ≥98% accuracy against standard measurements.
5. Required Qualifications and Skills
Bachelor’s degree or equivalent experience preferred.
Minimum of 3 years in a supervisory role within the home services or junk removal industry.
Strong communication and leadership skills.
Proficient in quality control, safety standards, and operational audits.
6. Preferred Experience
Experience working in the junk removal or home services industry.
Proven track record in managing field operations.
Familiarity with regulatory compliance and safety standards in a field environment.
7. Physical Requirements
Ability to perform field inspections in various weather conditions.
Must be capable of moderate physical activity, including occasional lifting up to 50 pounds.
Willingness to work in environments that may involve exposure to dust and debris.
Standing and walking for extended periods during site inspections.
8. Work Environment and Schedule
Standard work hours, typically Monday through Friday.
Occasional extended hours may be required during peak service periods.
Minimal travel between job sites within the designated location area.
On-call duties may apply during emergencies or critical operational issues.
9. Compensation and Benefits
Annual salary range: $45,000 – $60,000 USD.
Performance-based bonus structure available.
Comprehensive Health, Dental, and Vision insurance.
401k plan with company match.
Additional fringe benefits such as paid time off and professional development opportunities.
10. Company Culture and Overview
Our company fosters a collaborative, growth-oriented environment where every team member’s contribution is valued.
We are committed to excellence, innovation, and customer satisfaction, ensuring that our employees have ample opportunities for professional growth.
We believe in investing in our teams and providing the tools and training necessary to succeed.
Our culture is built on respect, integrity, and a shared commitment to quality service.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
What's different about supervising junk removal crews
Crews work in a different home or business every hour or two, and the price depends on what goes on the truck. The supervisor checks the work where it happens and settles what the crew leader can't.
One way to measure a load
The price depends on the share of the truck bed a load takes up, so two crews sizing up the same pile can charge different amounts. Mark the bed in equal sections and teach one way to read it. On job visits, size the load yourself before the crew leader quotes, compare notes, and coach the leaders whose numbers drift.
Everyone in the cab wears a belt
On a property-carrying commercial motor vehicle, federal rules say the driver may not drive unless every other occupant is restrained by the seat belt installed at their seat. Helpers riding in the cab count. Check belts as trucks pull out of the yard and on surprise visits, and coach the crew leader along with the helper. Source: eCFR: Use of seat belts (49 CFR 392.16).
Sheds and attics can hide rodent mess
Rodent urine, droppings and nests shouldn't be swept or vacuumed, CDC warns, since that can send virus droplets into the air. CDC's steps: air the space with doors and windows open for 30 minutes, soak the mess with an EPA-registered disinfectant or bleach solution, wait 5 minutes or the time on the label, and wear rubber or plastic gloves. The supervisor makes sure crews carry the supplies and follow the steps. Source: CDC: How to clean up after rodents.
Disputes stop with the supervisor
When a customer says the price is too high or the crew scuffed a wall, the crew leader calls the supervisor instead of arguing. The supervisor looks at the load and the photos, offers a fix within the limits the operations manager set, and writes it up the same day so billing and quality assurance see it.
How much junk removal field supervisors make
The closest BLS group for junk removal field supervisors is First-Line supervisors of transportation and material moving workers. First-Line supervisors of transportation and material moving workers who work for waste collection companies earned a median of $36.23 an hour ($75,360 a year) in May 2025, according to the Bureau of Labor Statistics. That’s above the $62,890 median for First-Line supervisors of transportation and material moving workers in all industries. About 7,160 of the 623,640 First-Line supervisors of transportation and material moving workers in that survey work for waste collection companies.
Most are salaried and earn a bonus tied to crew results. BLS reports a higher middle wage for supervisors of drivers and material movers at waste collection companies than the template's range.
Waste collection companies
$75,360$75,360 median Middle half $58,110–$87,510 10th–90th $46,140–$101,160
All industries
$62,890$62,890 median Middle half $50,070–$78,160 10th–90th $43,360–$96,150
$30k$40k$50k$60k$70k$80k$90k$100k$110k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Waste collection companies
$46,140
$58,110
$75,360
$87,510
$101,160
All industries
$43,360
$50,070
$62,890
$78,160
$96,150
BLS doesn’t publish pay for junk removal companies on their own. These figures cover waste collection, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Has led crews that lift, carry and haul inside customers' homes
Measures a load and prices it the way your price list says
Corrects a crew leader at the job without embarrassing them
Stays even-tempered with an angry customer in their own driveway
Writes short, clear incident and damage notes the same day
Teach these on the job
Your price list, truck sizes and bed markings
Your damage and credit limits
Your safety checklists and the federal truck rules your fleet falls under
Your cleanup steps for rodent, mold and sharps finds
Your field app for photos, notes and job sign-off
A phone or tablet with the field service app for job photos, notes and sign-offs, a tape measure, and a company vehicle or mileage policy for moving between jobs. The ad should say which of those two you offer.
Junk removal field supervisor interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Stopping unsafe work
You pull up and see two loaders carrying a dresser down icy steps without a dolly or straps. What do you do?
A strong answer: Stops the work safely right then, explains why, sets them up with the right equipment and a clear path, and documents it.
Behavioral · Coaching crew leaders
Tell me about a crew leader you coached on how they run their crew or talk with customers. What changed?
A strong answer: Names the gap, such as rushing the price talk, skipping the final walk-through or poor direction to loaders, then rode along, modeled it, set a goal and checked a result like fewer callbacks or better reviews.
Build targets from several months of your own job history rather than the template's examples, and read them crew by crew as well as overall.
Customer Satisfaction Rating
Average rating on jobs run by the crews this supervisor leads, plus a count of escalations they settled and how those customers rated the job afterward.
Safety Compliance Rate
Share of job-site checks where every checklist item passed, such as seat belts, gloves, safe lifting and a clear walkway. Log each miss and the fix.
On-Time Job Completion Rate
Share of jobs finished inside the time booked, from the CRM's start and finish stamps. Review each overrun with the crew leader to find the cause.
Load Measurement Accuracy
Each week, pick several jobs and compare the load size the crew recorded with the supervisor's own measure or the load photos. Track the gap by crew.
What do the 50-pound, weather and dust lines mean in practice?
Name the work: walking through cleanouts and around job sites for much of the day, helping crews carry furniture or bags of debris up to the template's 50 pounds, checking jobs outdoors in rain, cold or sun, and working in dusty garages, basements and sheds. Add that heavy items are lifted as a team.
How much does a junk removal field supervisor make?
First-Line supervisors of transportation and material moving workers who work for waste collection companies earned a median of $36.23 an hour ($75,360 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $58,110 and $87,510 a year. Pay also depends on your local market, experience and overtime.
How many crews can one field supervisor cover?
Drive time and the experience of your crew leaders decide it. If a supervisor can visit every crew weekly and get to a job fast when called, the load works. If escalations wait until tomorrow, or new leaders go weeks without a visit, the area is too big.
What should a field supervisor check on a surprise visit?
Look at what the customer sees and what crews skip when nobody's watching: seat belts as the truck leaves, gloves and footwear, floor and door protection inside the home, items set aside for donation or recycling, and whether the load matches what the crew leader quoted. End by talking briefly with the customer while the crew packs up.
How do I test a field supervisor candidate?
Show photos of three loaded trucks with the prices charged, and ask which look wrong and how they would raise it with the crew leader. Then play a customer who says the crew cracked a floor tile. Listen for calm questions, a clear offer and a plan to stop it happening again.
