A flooring operations manager runs each day's install plan with dispatch: which crews go where, and whether the right lot of flooring plus trim, pad and adhesive reaches every site. They track each install to sign-off and keep the time records that overtime for installers on piece pay depends on.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, building finishing contractors · BLS, May 2025
The Operations Manager is responsible for overseeing and coordinating the daily operations of our flooring installation teams. This role ensures that crews are efficiently scheduled, supplies are properly allocated, and job progress is meticulously tracked to maintain high standards of quality and customer satisfaction.
2. Essential Duties and Responsibilities
Oversee scheduling and assignment of flooring installation crews on a daily basis.
Allocate necessary supplies and resources to ensure job completion within deadlines.
Track and document job progress, resolving any issues as they arise.
Communicate effectively with team members, subcontractors, and stakeholders to streamline operations.
3. Key Tasks / Daily Activities
Review and finalize daily crew schedules and installation assignments.
Monitor inventory levels and coordinate timely supply orders to support field teams.
Conduct regular progress checks and prepare detailed reports on job status.
Engage with customers and site supervisors to address concerns and ensure satisfaction.
4. Key Performance Indicators (KPIs)
On-Time Job Completion Rate: ≥ 95%.
Crew Utilization Rate: ≥ 90%.
Customer Satisfaction Rating: > 4.8 stars.
Supply Allocation Accuracy: ≥ 98%.
5. Required Qualifications and Skills
Bachelor’s degree in Business, Operations Management, or a related field.
3+ years of management experience in the home services or construction industry.
Excellent organizational, communication, and leadership skills.
Proficient in scheduling software and Microsoft Office suite.
Strong problem-solving abilities and keen attention to detail.
6. Preferred Experience
Experience managing teams in the flooring installation or construction sector.
Familiarity with ERP or project management tools relevant to installation services.
Background in customer service and field operations management.
Previous experience working in fast-paced, dynamic environments.
7. Physical Requirements
Ability to occasionally lift up to 20 pounds.
Regular visits to construction sites with varied environmental conditions.
Comfortable working in both office settings and on-site.
Standard mobility requirements to transition efficiently between job sites.
8. Work Environment and Schedule
Typical working hours: Monday – Friday, 8:00 AM to 5:00 PM.
Occasional overtime during peak demand periods.
On-call responsibilities during emergencies.
Travel required to various job sites and client meetings.
9. Compensation and Benefits
Salary Range: $65,000 - $80,000 per year, depending on experience.
Performance-based bonus opportunities available.
Health, Dental, and Vision insurance.
401(k) plan with company match available.
Paid time off and holiday benefits.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we foster an inclusive, innovative, and motivated work environment that values teamwork, excellence, and continuous growth. We believe in proactive communication, investing in employee development, and empowering our teams to achieve their full potential. Join us to be a part of a forward-thinking organization committed to delivering exceptional home services while building a rewarding career.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
Flooring adds three planning problems to the usual crew schedule: installers paid by the piece, material that has to match from carton to carton, and outside programs with their own paperwork.
Paid by the square foot, still owed overtime
Installers on payroll who earn a rate per square foot or yard are still due overtime. Federal rules set the regular rate as the week's total, piece pay plus any production bonus and waiting-time pay, spread across every hour worked. Each hour past 40 earns half that rate again. A week of tear-outs or waiting on a builder adds hours but not footage. So the operations manager gets each installer's start and stop times on record every day. Check your state's rules too. Source: 29 CFR 778.111: Pieceworker (eCFR).
Warehouse pickups put installers on the clock
Some installers on payroll must stop at the warehouse to pick up cut carpet, cartons or tools, or to get the day's jobs. Federal rules then count the trip from the warehouse to the first job as hours worked, even if the pay plan says otherwise. Drives between jobs later in the day count too. With the warehouse, the operations manager has each job's carpet cut and staged the day before, or sent to the site, so those paid hours stay short. Source: 29 CFR 785.38: Travel that is all in the day's work (eCFR).
One job, one dye lot
Carpet, tile, vinyl and wood carry dye lot or run numbers, and two lots of the same color can look different side by side. With the warehouse, the operations manager allocates stock so each job draws from one lot, holds back enough of that lot to finish it, and makes sure lot numbers are on record. When a crew runs short, the reorder asks for the same lot first, and the customer hears before a second lot goes down.
Store jobs close out the store's way
Expect a job from a store's install program to come with its own arrival windows, customer contact rules and closeout steps, such as photos and a signed completion form in the store's system. Missing paperwork can hold up payment for work that's already done. The operations manager trains crews on each program's steps and checks that every store job is closed out before the week ends.
How much flooring operations managers make
The closest BLS group for flooring operations managers is general and operations managers. General and operations managers who work for building finishing contractors earned a median of $99,290 a year ($47.73 an hour) in May 2025, according to the Bureau of Labor Statistics. That’s below the $105,770 median for general and operations managers in all industries. About 27,890 of the 3,503,020 general and operations managers in that survey work for building finishing contractors.
Bonuses on top of salary, per the template, in a range that straddles the lower quarter of the BLS pay shown here. Reward what this manager controls: floors done on the promised day, with complete, correct material on every job.
Building finishing contractors
$99,290$99,290 median Middle half $69,950–$143,010 10th–90th $47,800–$203,160
All industries
$105,770$105,770 median Middle half $72,320–$167,280 10th–90th $50,090–$253,390
$0k$50k$100k$150k$200k$250k$300k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Building finishing contractors
$47,800
$69,950
$99,290
$143,010
$203,160
All industries
$50,090
$72,320
$105,770
$167,280
$253,390
BLS doesn’t publish pay for flooring contractors on their own. These figures cover building finishing contractors, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Has scheduled install crews across several floor types and customer types
Keeps daily time records that support correct overtime for piece-rate installers
Allocates stock by dye lot and catches a short order before the crew does
Reworks the day fast when a delivery or a crew falls through
Explains a delay plainly to a builder, a store or a homeowner
Teach these on the job
Your scheduling software and the installers' time clock app
Each store program's job portal and closeout steps
How the warehouse labels lots and remnants
Your installers' skills and certifications
Piece rates for each floor type and extra task
Scheduling software, the time clock app installers use, and an inventory system that tracks lot numbers make up the desk side of the job. Calls and texts with superintendents and store install coordinators fill most of the rest.
Flooring operations manager interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Builder schedule changes
A builder moves up closings and wants floors in [ten] homes a week earlier than planned. What do you do?
A strong answer: Checks crews, material and whether each home is ready, such as drywall done, HVAC running and moisture tested, tells the builder what's possible, adds vetted help, and won't skip prep or acclimation.
Behavioral · Customer satisfaction
Tell me about a time you fixed an operations problem customers kept complaining about.
A strong answer: Names the complaint, finds the cause, such as late material or unclear prep, explains the fix, and shows complaints dropped.
Run these numbers for a full season before fixing targets. The template's utilization goal leaves little room for loading, driving and waiting, and builder delays will test it.
On-Time Job Completion Rate
Jobs finished on the promised day, out of jobs scheduled each week. Split the misses the branch caused, such as missing trim or a crew pulled away, from the ones the site caused.
Crew Utilization Rate
Clocked installer hours spent installing, out of all clocked hours. Loading, drive time, waiting and return trips make up the rest; shrink those before asking crews to work faster.
Customer Satisfaction Rating
Ratings on timing and communication after each job: did the crew arrive when promised, and did anyone call when plans changed? Tag each low score with the schedule change behind it.
Supply Allocation Accuracy
Jobs that got the full, correct material from the right lot on the first delivery, out of all jobs supplied. Count each extra warehouse run as a miss.
Career path
Lead installerRuns a crew and sees which schedule problems start in the warehouse.
Field supervisorChecks work across crews and learns every installer's strengths.
Operations managerOwns the crew plan, job material and installer time records.
General managerAdds measures, pricing and the branch's margin.
How should piece rates cover prep work and return trips?
List every task that isn't laying floor, such as tear-out, leveling, moving furniture, stairs and waiting on a house, and set a piece rate or an hourly rate for each. When a return trip is the company's fault, the installer shouldn't absorb it. Clear rules stop crews from skipping prep to keep their numbers up, and keep the overtime math honest.
How much does a flooring operations manager make?
General and operations managers who work for building finishing contractors earned a median of $99,290 a year ($47.73 an hour) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $69,950 and $143,010 a year. Pay also depends on your local market, experience and bonus terms.
Who chooses the crew for a job, the project manager or operations?
The project manager plans the job: product, prep, dates and how many installers it needs. The operations manager owns the pool of crews and signs off on each day's plan, and the dispatcher matches crews to jobs by skill and availability and handles same-day changes. Settle clashes the afternoon before, not at the warehouse door the next morning.
Which crew goes first in a house with several floor types?
Put tile first, since it needs time to set and grout, then wood or vinyl, with carpet last so other crews don't walk it in. Decide which crew sets each transition before the first one starts. Leave a gap day when grout or a site-finished wood floor needs time, and tell the homeowner which rooms are off limits on which days.
How should an operations manager ad put the template's 20-pound and mobility lines?
As the work: driving to several job sites a day, walking lived-in homes and new houses that may not have heat or air yet, climbing stairs to check a second-floor install, and bringing a box of transition strips or trim to a crew, within the 20 pounds the template names. Keep those lines as written, describe the tasks, and invite accommodation requests.
