A gutter field supervisor drives between install crews all day, checking hanger work, ladder setups and cleanup before each crew leaves a house. They settle problems on site, from rotted fascia to a homeowner who wants a downspout moved, and report each day's progress to the operations manager.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, structure and exterior contractors · BLS, May 2025
The Field Supervisor plays a crucial role in ensuring the quality and efficiency of gutter installation projects. They are responsible for monitoring on-site crews, maintaining high construction standards, and resolving any issues that arise. This role directly impacts customer satisfaction and operational success by ensuring projects are completed on time and to specification.
2. Essential Duties and Responsibilities
Oversee on-site installation crews to ensure adherence to project timelines and quality standards.
Conduct regular site inspections to verify compliance with safety regulations and company policies.
Resolve on-site issues promptly to minimize delays and maintain customer satisfaction.
Utilize industry-standard tools and software such as project management systems and mobile inspection apps.
Coordinate with the Operations Manager to optimize crew assignments and resource allocation.
Provide training and coaching to crew members to enhance skill levels and performance.
Maintain accurate records of project progress, materials used, and any deviations from plans.
Communicate effectively with customers to address concerns and provide updates.
3. Key Tasks / Daily Activities
Conduct morning briefings with installation crews to outline daily objectives and safety protocols.
Visit multiple job sites daily to monitor progress and provide guidance.
Complete detailed site inspection reports and submit them to the Operations Manager.
Follow up on any customer complaints or issues to ensure swift resolution.
Review and approve time sheets and material logs for accuracy.
Schedule and lead weekly team meetings to discuss performance metrics and improvement opportunities.
Ensure tools and equipment are maintained and available for crews.
4. Key Performance Indicators (KPIs)
Project completion rate: ≥ 95% on schedule.
Customer satisfaction (CSAT) score: ≥ 4.7/5.0.
Callback rate: ≤ 3%.
Crew productivity: ≥ 90% of planned output.
Safety incident rate: ≤ 1 per quarter.
30/60/90-day ramp expectations: Achieve 70% of KPIs by 30 days, 85% by 60 days, and 100% by 90 days.
5. Required Qualifications and Skills
High school diploma or equivalent; technical certification in construction or related field preferred.
Minimum of 3 years of experience in a supervisory role within the construction or gutter installation industry.
Proficiency with project management software and mobile inspection apps.
Strong leadership and communication skills.
Valid driver’s license and clean driving record.
6. Preferred Experience
Experience in gutter installation or a similar construction trade.
Familiarity with OSHA safety standards and compliance.
Experience using CRM systems for managing customer interactions.
Additional certifications in construction management or safety.
7. Physical Requirements
Ability to lift up to 50 pounds regularly.
Comfortable working outdoors in various weather conditions.
Capability to climb ladders and work at heights safely.
Frequent travel to job sites within the service area.
8. Work Environment and Schedule
Typical work hours are Monday through Friday, 7:00 AM to 4:00 PM.
Occasional weekend or after-hours work may be required during peak seasons.
Availability for on-call duty to address urgent issues or emergencies.
9. Compensation and Benefits
Competitive base salary with performance-based bonuses tied to KPIs.
Payouts contingent on maintaining quality standards such as high CSAT and low callback rates.
Health insurance, 401(k) plan, and paid time off.
Opportunities for professional development and advancement.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we are committed to excellence in craftsmanship and customer satisfaction. We foster a culture of accountability, safety, and continuous improvement. Join our team and contribute to a company that values your skills and offers opportunities for growth and development.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
What changes for a field supervisor at a gutter company
A gutter crew often wraps up a house by midday and heads to the next, so the supervisor covers several addresses a day and has to catch problems while the ladders are still up.
Ladders get checked and pulled
Under OSHA's construction ladder rule, a competent person looks ladders over for visible defects on a regular schedule and after anything that could affect safe use, such as a ladder that slid along the fascia or blew over. One with a split rail, a broken rung or corroded parts gets marked or tagged "Do Not Use" and leaves the job until it's repaired. On site visits, that check usually falls to the supervisor. Source: eCFR: 29 CFR 1926.1053, Ladders.
Crews far from a clinic need first aid on site
Gutter crews work at homes all over the service area, some a long drive from care. OSHA's construction rule says that when no clinic, hospital or doctor is reasonably close in time and distance, a person with a valid first-aid certificate must be available at the worksite, and first-aid supplies must be easy to reach. Check both on rural jobs. Source: eCFR: 29 CFR 1926.50, Medical services and first aid.
The drive from the shop is work time
Many crews start the day at the shop, loading coil, ladders and the machine trailer. The Labor Department's hours-worked rules count the ride from a required meeting place, where workers get orders, do other work or pick up tools, to the first house as hours worked, along with drives between houses during the day. Time sheets the supervisor approves should show it. Source: eCFR: 29 CFR 785.38, Travel that is all in the day's work.
Hanger spacing comes from the maker's sheet
Hangers set too far apart let a run sag and hold water. The right spacing depends on the hanger and the gutter, so check it against the maker's instructions, not the crew's habit. Gentek's guide, for example, spaces its spikes or brackets no more than 32 inches apart. Measure a few spans with a tape on each visit. Source: Gentek: Aluminum soffit, fascia and rainware installation guide.
Rot shows up when the old gutter comes off
Fascia that passed a look at the estimate can turn out soft once the old gutter is down. The supervisor decides on the spot whether the wood will hold hangers, calls the office about the extra work, and gets the homeowner's sign-off the way your contract requires before the crew replaces any boards.
How much gutter field supervisors make
The closest BLS group for gutter field supervisors is First-Line supervisors of construction trades and extraction workers. First-Line supervisors of construction trades and extraction workers who work for foundation, structure, and building exterior contractors earned a median of $36.30 an hour ($75,500 a year) in May 2025, according to the Bureau of Labor Statistics. That’s below the $79,920 median for First-Line supervisors of construction trades and extraction workers in all industries. About 80,600 of the 812,210 First-Line supervisors of construction trades and extraction workers in that survey work for structure and exterior contractors.
Usually a base salary plus a bonus on the KPIs. The template ties the payout to customer scores and callbacks, so a rough season can cost the bonus.
Structure and exterior contractors
$75,500$75,500 median Middle half $60,990–$93,270 10th–90th $50,310–$116,070
All industries
$79,920$79,920 median Middle half $63,400–$101,460 10th–90th $53,280–$128,260
$25k$50k$75k$100k$125k$150k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Structure and exterior contractors
$50,310
$60,990
$75,500
$93,270
$116,070
All industries
$53,280
$63,400
$79,920
$101,460
$128,260
BLS doesn’t publish pay for gutter installers on their own. These figures cover foundation, structure and building exterior contractors, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Spots a bad hanger, seam or outlet from the lawn and confirms it from the ladder
Gives crews calm, clear direction, including telling a lead installer to redo a run
Explains delays and fixes to homeowners in plain words
Keeps daily records on a phone: photos, inspection notes, materials and hours
Plans a route that reaches several houses without leaving a crew waiting on an answer
Teach these on the job
Your inspection app and job management software
Your install spec for each hanger, guard and downspout style
How your safety program wants ladders inspected and tagged
First-aid and CPR certification
Your change-order steps for fascia and soffit repairs
Your CRM for customer notes
Expect a phone or tablet running your job management and inspection apps, plus a level, a tape, a ladder and a truck stocked with spare hangers, sealant and rivets for small fixes. Name the apps in the ad so supervisors know what they'll log in to.
Gutter field supervisor interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Correcting ladders near power lines
You pull up to a job and see an installer working off an aluminum ladder close to the service line. What do you do?
A strong answer: Has them move away immediately, switches to a fiberglass ladder, keeps people, ladders and gutter sections the required distance from the line, calls the utility if work must get closer, explains the risk and documents it.
Behavioral · Correcting crew habits that cause leaks
Tell me about a time a crew's miter or end cap sealing kept causing leak callbacks. How did you get them to change it?
A strong answer: Reviewed the callbacks and photos, found the habit, such as sealing wet or dirty metal or skipping rivets, showed the right method, checked their next jobs and saw callbacks drop.
Use the template's goals as a guide, not a promise. Your own job records from last spring and fall show what your crews can really do, so set this supervisor's targets from those.
Project completion rate
Count installs finished on the date dispatch set, out of all installs that week. Log weather moves on their own, so rain days don't count against the supervisor.
Customer satisfaction (CSAT) score
Use the survey sent after each job. Sort scores by crew, and read the low ones for cleanup, missed downspouts or a supervisor who never called back.
Callback rate
Count return trips for leaks, sags, loose downspouts or overflows during your warranty period, out of jobs completed. Tag each one with the crew and the cause.
Crew productivity
Compare the feet of gutter and downspout each crew hung against what the schedule planned for that day, using job tickets.
Safety incident rate
Count injuries and close calls on this supervisor's crews each quarter, and review each one in the weekly meeting along with what changed afterward.
30/60/90-day ramp expectations
At each check-in, compare the new supervisor's numbers with the KPI list and talk through the weakest one, using examples from site visits.
Which tasks match the field supervisor template's ladder, lifting and weather lines?
Most days it means climbing up to see hangers, seams and outlets close up, carrying a ladder or a case of hangers from the truck, and walking each house in rain, wind or summer sun. On a short-handed day it can mean an hour on a crew. Name these tasks in the posting so candidates can judge the job, and discuss any accommodation a candidate requests.
How much does a gutter field supervisor make?
First-Line supervisors of construction trades and extraction workers who work for foundation, structure, and building exterior contractors earned a median of $36.30 an hour ($75,500 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $60,990 and $93,270 a year. Pay also depends on your local market, experience and overtime.
How many crews can one gutter field supervisor cover?
It depends on drive time and how new the crews are. A supervisor with seasoned crews in a tight area can reach more houses than one training new installers across a wide one. Plan a visit to every job with a new crew or a two-story house, and add a second supervisor once visits start getting skipped.
Who handles it when a gutter crew damages a homeowner's property?
The field supervisor, ideally the same day. They look at the damage, whether it's a cracked shingle, a dented garage door or a crushed flower bed, take photos and tell the homeowner what happens next. Then they report it to the office so any claim or repair is tracked until it's closed.
What should a gutter field supervisor do when weather stops a job halfway?
Leave the house able to drain. Before the crew packs up, make sure any new gutter that's hung has an outlet and a downspout or a temporary spout, and that old gutter left in place still connects. Tell the homeowner the office will call with the return date, and note what's left so the next trip goes fast.
What belongs in a gutter crew's morning briefing?
Keep it short and about today: which houses, which ones are two-story or near the service line, who works which ladder, what the weather will do, and one lesson from yesterday's site visits. A briefing tied to real houses holds attention better than a general safety talk read from a sheet.
