A gutter operations manager plans each day's installs, matches crews and machines to each house, and keeps coil, trucks and trailers ready to roll. They check work on site, approve timesheets and completion reports, and report to the general manager.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, structure and exterior contractors · BLS, May 2025
The Operations Manager for Gutter Installation ensures efficient scheduling and allocation of installation crews to maximize productivity and customer satisfaction. This role is pivotal in managing the daily workflow, optimizing resource utilization, and driving operational excellence to support the company's growth and reputation in the market.
2. Essential Duties and Responsibilities
Oversee the scheduling and routing of installation crews to ensure timely project completion and optimal resource allocation.
Monitor and manage daily operations using industry-standard tools such as CRM and scheduling software to maintain workflow efficiency.
Implement and uphold safety standards to ensure compliance and minimize workplace incidents.
Collaborate with the sales and customer service teams to align operational capacity with sales forecasts and customer expectations.
Analyze operational data to identify areas for improvement and implement strategies to enhance productivity.
Manage inventory levels to ensure availability of materials and equipment for scheduled projects.
Develop and maintain relationships with suppliers and subcontractors to ensure quality service and materials.
Facilitate regular team meetings to communicate company goals, review performance, and address operational challenges.
3. Key Tasks / Daily Activities
Conduct daily briefings with crew leaders to review schedules and address any operational concerns.
Monitor job progress and conduct site visits to ensure quality standards are met.
Review and approve timesheets and job completion reports to maintain accurate records.
Coordinate with the customer service team to address any client issues or scheduling conflicts.
Prepare and analyze daily and weekly operational reports to track performance metrics.
Provide coaching and support to crew leaders to foster a high-performance culture.
Ensure all equipment and vehicles are properly maintained and ready for use.
4. Key Performance Indicators (KPIs)
On-time project completion rate: ≥ 95%.
Crew utilization rate: 85-90%.
Customer satisfaction score (CSAT): ≥ 4.7/5.0.
Callback rate: ≤ 3%.
Inventory accuracy: ≥ 98%.
30/60/90-day ramp expectations: Achieve 70% of KPIs by 30 days, 85% by 60 days, and 100% by 90 days.
5. Required Qualifications and Skills
Bachelor’s degree in Business Administration, Operations Management, or related field.
Minimum 3 years of experience in operations management within the construction or home services industry.
Proficiency in CRM and scheduling software such as ServiceTitan or Jobber.
Strong leadership and interpersonal skills.
Excellent problem-solving and decision-making abilities.
Valid driver's license.
6. Preferred Experience
Experience in gutter installation or related construction trades.
Familiarity with Lean or Six Sigma methodologies.
Previous experience managing a team of 10+ employees.
Knowledge of OSHA regulations and safety protocols.
7. Physical Requirements
Ability to lift up to 50 pounds.
Comfortable working in various weather conditions.
Willingness to travel to job sites as needed.
Use of personal protective equipment (PPE) on-site.
8. Work Environment and Schedule
Typical work hours are Monday through Friday, 7:00 AM to 5:00 PM.
Occasional weekend work may be required during peak seasons.
On-call availability for emergency situations.
9. Compensation and Benefits
Competitive salary with performance-based bonuses linked to KPI achievements.
Bonuses contingent on maintaining CSAT and low callback rates.
Benefits include health insurance, retirement plan, and paid time off.
Opportunities for professional development and career advancement.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we are committed to excellence in every gutter installation project. Our team values accountability, craftsmanship, and safety, striving to exceed customer expectations and foster a culture of growth and innovation. Join us to be part of a dynamic environment where your contributions make a meaningful impact.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
What changes for an operations manager at a gutter company
Gutter crews finish jobs quickly and move on, so the operations manager plans many stops a day. These parts of the job belong to gutters.
Buried downspout lines need a locate call
When a job includes running downspouts into buried drain pipe, the crew is digging. In Iowa, the law requires an excavator to notify the state's notification center before excavating and generally wait out a 48-hour period that skips weekends and holidays. The notice then stays valid for 25 calendar days. Book the locate when the job is sold, schedule the digging after the wait, and keep the ticket number on the work order. Rules differ by state. Source: Iowa Code 480.4: Required notice before excavation.
The truck and trailer may be a commercial vehicle
A pickup towing a gutter machine trailer can reach a combined weight rating of 10,001 pounds or more. FMCSA counts it as a commercial motor vehicle when it's used across state lines, say by an Indiana crew working a job in Illinois. Each such vehicle needs a passed inspection from the past 12 months, and the record rides on board. Check your state's rules for trips that stay in-state. Source: eCFR: 49 CFR 390.5, definition of commercial motor vehicle.
Coil colors make inventory hard
A gutter shop stocks coil in many colors and more than one width, plus matching downspouts, elbows, hangers and sealant. Partial coils are easy to lose track of. Count coil by remaining feet or weight, tie the color code on each work order to a coil, and reorder slow colors only against sold jobs. That keeps the inventory accuracy target honest.
Each house sets the crew and ladder plan
A ranch house and a tall colonial with a steep roof aren't the same day's work. Plan crew size, ladder lengths, standoffs and any lift from the estimate's notes, and send the trailer whose machine forms the right profile. Grouping jobs by area and profile cuts drive time and keeps crew utilization near the target.
Completion reports carry the proof
Have crews close each job with photos of every outlet, miter and downspout discharge, plus the customer's sign-off. The operations manager approves the report and the timesheet together, so hours line up with feet installed. When a customer calls about a drip weeks later, the photos show what the crew left behind.
How much gutter operations managers make
The closest BLS group for gutter operations managers is general and operations managers. General and operations managers who work for foundation, structure, and building exterior contractors earned a median of $102,230 a year ($49.15 an hour) in May 2025, according to the Bureau of Labor Statistics. That’s below the $105,770 median for general and operations managers in all industries. About 30,750 of the 3,503,020 general and operations managers in that survey work for structure and exterior contractors.
Salaried, with a bonus that tracks on-time installs and quality. Under this template the bonus depends on good customer ratings and few return visits.
Structure and exterior contractors
$102,230$102,230 median Middle half $74,190–$154,760 10th–90th $51,090–$210,280
All industries
$105,770$105,770 median Middle half $72,320–$167,280 10th–90th $50,090–$253,390
$0k$50k$100k$150k$200k$250k$300k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Structure and exterior contractors
$51,090
$74,190
$102,230
$154,760
$210,280
All industries
$50,090
$72,320
$105,770
$167,280
$253,390
BLS doesn’t publish pay for gutter installers on their own. These figures cover foundation, structure and building exterior contractors, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Builds and reworks a multi-crew schedule in scheduling software
Knows ladder and fall safety well enough to correct a crew on site
Keeps vehicle, trailer and machine upkeep on a calendar
Runs a tight morning briefing with crew leaders
Tracks stock down to the coil and the carton
Teach these on the job
Gutter profiles and the coil each one uses
Your state's locate and digging rules
FMCSA rules for your trucks and trailers
ServiceTitan, Jobber or the software you use
Your supplier and subcontractor contacts
The template names ServiceTitan and Jobber. Name the one you use, and say whether the operations manager also keeps the fleet maintenance log and the coil counts, since that work changes the job.
Gutter operations manager interview questions
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Balancing partner and retail work
A roofing partner wants gutters on [12] houses next week, on top of your retail backlog. How do you decide?
A strong answer: Checks capacity by crew and color, the partner agreement, retail promises already made and margins, then offers realistic dates and protects retail commitments.
Behavioral · Raising crew utilization
Tell me about a time you raised the footage crews installed per day without more callbacks.
A strong answer: Found where time was lost and fixed it, with before-and-after numbers.
Build targets from last season's schedule and counts. The template's figures are a sample, and crew utilization in particular depends on your drive times.
On-time project completion rate
Installs finished on the scheduled day, counted from the scheduling software each week, with weather and customer moves logged apart.
Crew utilization rate
Paid crew hours spent on job sites against total paid hours, from GPS or time clock data, with shop and drive time shown.
Customer satisfaction score (CSAT)
Install survey results by crew and by week, with the comments read aloud at the morning briefing.
Callback rate
Callback work orders against completed installs, reviewed with the completion photos to find what went wrong.
Inventory accuracy
Counted coil feet, downspouts and accessories compared with what the system shows, through a monthly count and spot checks on fast-moving colors.
30/60/90-day ramp expectations
List the reports, routes and crew check-ins the new manager runs alone by each checkpoint, and review results against them together.
What does the template's physical section mean for a gutter operations manager?
The template's physical lines ship as written: lifting as much as 50 pounds, all kinds of weather, travel to job sites and PPE. Day to day that means moving hanger cartons and downspout bundles, dropping parts off to a crew, walking job sites in rain or cold, and wearing the PPE your safety plan calls for. Describe those tasks in your ad.
How much does a gutter operations manager make?
General and operations managers who work for foundation, structure, and building exterior contractors earned a median of $102,230 a year ($49.15 an hour) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $74,190 and $154,760 a year. Pay also depends on your local market, experience and bonus terms.
What should happen when a gutter machine breaks down mid-job?
Have a plan before it happens. Send another trailer with the same profile if one is free, or let the crew finish the downspouts and guards while the machine is fixed. Keep common wear parts in stock and a repair contact on the board, and call the customer the same day with a new time.
Who owns coil inventory, the operations manager or an inventory specialist?
The operations manager owns the policy: which colors to stock, reorder points and how counts are done. Where the company has an inventory specialist, that person handles counting, receiving and pulling stock for jobs. In a smaller shop the operations manager often does both, so say which in the job ad.
Which subcontractors does a gutter operations manager work with?
Common ones are carpenters for rotted fascia and soffit, electricians when customers add heated cable, drain crews for long underground lines, and lift rental yards. Keep proof of insurance on file for each, agree on response times before spring, and check their work the same way you check a crew's.
