A gutter dispatcher plans each crew's day of installs, groups jobs by area, and sends crews out with the right parts, colors and access notes. When storms build or one house takes longer than planned, the dispatcher reworks the routes and calls the customers whose installs move.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, structure and exterior contractors · BLS, May 2025
As a Dispatcher in the Gutter Installation industry, you will be the central point of coordination for our installation teams. Your mission is to ensure effective scheduling and routing of jobs, maximizing efficiency and customer satisfaction. Your role directly impacts our operational effectiveness and customer experience by ensuring timely and accurate service delivery.
2. Essential Duties and Responsibilities
Assign installation teams to daily jobs based on skills and availability to optimize productivity.
Update and manage the master schedule to ensure all installations are completed on time.
Utilize industry-standard dispatch software to track job progress and team locations.
Communicate changes and updates to installation teams and customers as necessary.
Monitor field operations to ensure adherence to company standards and timelines.
Collaborate with the Operations Manager to address any scheduling conflicts or issues.
Analyze routing data to identify opportunities for efficiency improvements.
Maintain accurate records of job assignments and completion statuses.
Ensure compliance with safety protocols and company policies.
3. Key Tasks / Daily Activities
Review and update the daily schedule each morning to reflect any changes.
Conduct morning briefings with installation teams to discuss the day's assignments.
Monitor job progress throughout the day and adjust routes as needed.
Communicate with customers to confirm appointment times and any delays.
Prepare daily reports on job completion and team performance for management review.
Address any immediate issues that arise during installations, coordinating with field teams.
Conduct weekly meetings with the Operations Manager to discuss performance metrics.
Continuously evaluate routing efficiency and propose adjustments.
4. Key Performance Indicators (KPIs)
Schedule Adherence: ≥ 95% of jobs completed on scheduled date.
Routing Efficiency: Average travel time per job ≤ 30 minutes.
Customer Satisfaction (CSAT): ≥ 4.7/5.0.
Callback Rate: ≤ 5% of jobs require additional visits.
Installation Team Utilization: ≥ 85% of available hours utilized.
30/60/90-day ramp expectations: Achieve 80% of KPIs by 30 days, 90% by 60 days, and 100% by 90 days.
5. Required Qualifications and Skills
High school diploma or equivalent required.
Proficiency with dispatch software such as ServiceTitan or Jobber.
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Basic understanding of routing and logistics.
Valid driver's license.
6. Preferred Experience
Previous experience in dispatching or scheduling within the home services industry.
Familiarity with gutter installation processes and terminology.
Experience working in a fast-paced, dynamic environment.
Prior customer service experience is a plus.
7. Physical Requirements
Ability to sit for extended periods while monitoring dispatch systems.
Occasional requirement to visit job sites, which may involve walking on uneven surfaces.
Ability to lift up to 20 pounds occasionally for handling office supplies.
8. Work Environment and Schedule
Typical work hours are Monday to Friday, 7:00 AM to 4:00 PM.
Some flexibility required for early mornings or late afternoons based on job demands.
Limited travel to job sites within the local area may be necessary.
Peak seasons may require additional hours or weekend availability.
9. Compensation and Benefits
Competitive hourly wage with potential for performance bonuses based on KPIs.
Bonuses contingent on maintaining high CSAT scores and low callback rates.
Benefits include health insurance, paid time off, and retirement savings plans.
Opportunities for professional development and growth within the company.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we pride ourselves on a culture of accountability, craftsmanship, and customer delight. We are committed to safety and growth, providing our team members with the tools and support they need to excel. Join us in delivering exceptional service and making a lasting impact in our community.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
A gutter crew often finishes more than one house in a day, so the board turns over fast. Weather and materials shape it in ways other trades don't see.
Thunder ends ladder work
Gutter crews spend the day on ladders at the roof edge, handling long metal runs. OSHA's lightning fact sheet tells outdoor workers to stay off ladders and rooftops in a storm, not to start a task they can't stop quickly when storms approach, and to stay sheltered until 30 minutes go by with no thunder. Check radar each morning and save the long runs for the clear part of the day. Source: OSHA fact sheet: Lightning safety when working outdoors.
Sealant has a temperature range
Seamless gutters still have sealed joints at the corners, end caps and outlets. The sealant sets limits: OSI's GS121 gutter sealant, for example, goes on between 40°F and 120°F on clean, dry metal. Learn the label of the product your crews carry. On cold or wet mornings, start crews on tear-off and prep, or push the start time back. Source: OSI GS121 gutter and seam sealant technical data sheet.
The customer doesn't have to be home
Most gutter work happens outside, so homeowners often don't need to stay home. Confirm at booking whether the crew can start if no one answers, where the trailer can park, and whether a locked gate or a dog stands between the crew and the backyard. Put it on the job so the lead doesn't have to call the office.
Small return trips ride along
A missing elbow, a leaky end cap or a guard that came loose doesn't need its own day. Keep a list of open return trips by town and slot each one onto a route that already passes nearby. Set a limit on how long one can wait, and tell the customer the day it's booked.
How much gutter installation dispatchers make
Dispatchers who work for foundation, structure, and building exterior contractors earned a median of $28.63 an hour ($59,550 a year) in May 2025, according to the Bureau of Labor Statistics. That’s above the $50,340 median for dispatchers in all industries. About 680 of the 202,810 dispatchers in that survey work for structure and exterior contractors.
Hourly, with a KPI bonus that the template also links to customer ratings and callbacks. Count only the callbacks a dispatch choice caused, like a truck loaded with the wrong guard or color.
Structure and exterior contractors
$59,550$59,550 median Middle half $48,310–$72,800 10th–90th $39,980–$99,200
All industries
$50,340$50,340 median Middle half $42,750–$62,450 10th–90th $36,030–$78,140
$0k$25k$50k$75k$100k$125k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Structure and exterior contractors
$39,980
$48,310
$59,550
$72,800
$99,200
All industries
$36,030
$42,750
$50,340
$62,450
$78,140
BLS doesn’t publish pay for gutter installers on their own. These figures cover foundation, structure and building exterior contractors, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Reading a weather radar and making the call early
A clear, steady voice with crews and customers
Map sense for grouping jobs by town and side of town
Quick rework of a route when a job runs long
Dispatch software such as ServiceTitan or Jobber, as the template asks
Teach these on the job
Gutter sizes, guard types and what each takes to install
Which crews run which machines
The sealant and weather limits your crews follow
Your service area and builder customers
Your daily report format
Dispatch runs on the software the template lists, ServiceTitan or Jobber, plus a live radar app and the trucks' GPS. Tell candidates which you use and whether they'll message customers from it.
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Stopping work for weather
Thunderstorms with lightning are forecast to arrive in [two] hours. Crews are on ladders at [four] jobs. What do you do?
A strong answer: Warns every crew now, has them finish only what's safe, get off ladders and secure materials before the storm, tells customers about any return visit and updates the board.
Behavioral · Working with crews on job fit
Tell me about a time a crew lead wanted to skip a job you'd scheduled because it looked harder than the ticket said. How did you handle it?
A strong answer: Got the details (height, removal, fascia, access), checked with sales or the supervisor, adjusted time or crew if the ticket was wrong, and fixed the booking notes so it didn't repeat.
Dispatch targets in the template are placeholders. Once a season of records is in, set targets crew by crew and month by month.
Schedule Adherence
From the dispatch software, compare each job's scheduled date with its completion date. Split out weather delays so planning misses stay visible.
Routing Efficiency
Use the trucks' GPS or check-in times to find drive time between jobs. Compare routes that cross town with routes grouped by area.
Customer Satisfaction (CSAT)
Read survey comments about arrival times, updates and delays, since those are the parts dispatch controls. Track them apart from comments about the finished gutters.
Callback Rate
Count return trips and tag each cause. Flag the ones dispatch could have prevented, like a crew sent without the right color or guard.
Installation Team Utilization
Divide crew hours spent on jobs by paid hours, using time cards and job logs. Note time lost to waiting, shop trips and weather.
30/60/90-day ramp expectations
Review the new dispatcher's boards and daily reports at each step. Look for fewer late changes, tighter routes and quicker weather calls made without a manager stepping in.
Why would a gutter dispatcher go out to a job site?
Now and then the dispatcher drives to a job to drop off a forgotten box of hangers, look at a house before a big install, or meet a crew lead. Walking the yard can mean grass, gravel or a sloped lot. The lifting covers boxes of parts and office supplies. The dispatcher doesn't climb ladders.
How much does a gutter installation dispatcher make?
Dispatchers who work for foundation, structure, and building exterior contractors earned a median of $28.63 an hour ($59,550 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $48,310 and $72,800 a year. Pay also depends on your local market, experience and overtime.
How many houses should a gutter crew be booked for in a day?
It depends on footage, stories, guards and drive time, not on a fixed count. Use the sales rep's measurements and your past crew times on similar houses. A two-story house with guards on every run may fill a day, while a small ranch can share a day with another job. Check the guesses each week against what crews really finished.
What should a gutter dispatcher tell a customer when the install date moves?
Give the new date, the reason in plain words, and anything that changes at the house, such as old gutters already taken down or a guard order still on the way. Call rather than text when the wait is long. Log the call so the CSR and sales rep can answer if the customer phones back.
Can a gutter dispatcher also book the sales reps' estimates?
It's better kept apart at a company this size. Estimate booking belongs with the CSRs, so every new lead doesn't break up the dispatcher's board. The dispatcher should still see the sales calendar, since a busy week of estimates fills the install board soon after.
