A house cleaning office manager runs the branch office behind the cleaning teams. They keep the recurring schedule accurate, bill each finished clean, fix timesheet gaps before payroll, keep supplies and safety data sheets up to date, and handle the customer and staff questions that land at the front desk.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, building services companies · BLS, May 2025
This role is responsible for managing daily office operations and supporting the housekeeping team while ensuring seamless administrative functions, billing accuracy, and efficient office organization.
2. Essential Duties and Responsibilities
Oversee the daily administrative operations to maintain an efficient office environment.
Coordinate housekeeping schedules and support service quality for residential and commercial clients.
Manage billing processes, invoicing, and follow-up communications to resolve discrepancies.
Maintain office organization through effective filing systems, supply management, and data entry.
3. Key Tasks / Daily Activities
Greet clients and visitors, ensuring a professional and welcoming environment.
Process and monitor billing and invoicing to ensure timely customer payments.
Organize and update records, documents, and schedules to support team productivity.
Act as a conduit between field housekeeping staff and management, resolving issues promptly.
4. Key Performance Indicators (KPIs)
Billing Accuracy: Achieve a 99% accuracy rate on all customer invoices.
Customer Satisfaction Rating: Maintain a score of >4.8 stars based on client feedback.
Office Efficiency: Ensure that administrative tasks are completed within 1 business day.
Housekeeping Scheduling Compliance: Attain at least a 95% adherence to the team schedule.
5. Required Qualifications and Skills
Associate’s or Bachelor’s degree in Business Administration or a related field.
Minimum of 2 years’ experience in office management, preferably within home services.
Proficient in billing software and Microsoft Office Suite.
Strong organizational, multitasking, and interpersonal communication skills.
6. Preferred Experience
Experience working in a home services or facilities management environment.
Familiarity with scheduling software and customer relationship management (CRM) systems.
Previous administrative support experience within a dynamic team setting.
7. Physical Requirements
Ability to lift up to 25 lbs when necessary.
Regularly required to sit, stand, and walk during office hours.
Occasionally required to navigate confined spaces in office storage or server rooms.
8. Work Environment and Schedule
Typical work hours are Monday through Friday, 8:00 AM - 5:00 PM.
Minimal travel required between office and service locations.
Occasional on-call support during peak service demand periods.
Office setting with a mix of desk-based and hands-on administrative tasks.
9. Compensation and Benefits
Salary range: $40,000 - $55,000 per year, commensurate with experience.
Eligible for performance bonuses based on billing accuracy and customer satisfaction.
Comprehensive health, dental, and vision insurance plans available.
Participation in a 401(k) plan with company match and other fringe benefits.
10. Company Culture and Overview
We are a growth-oriented company dedicated to delivering exceptional home services with a commitment to excellence and innovation.
Our culture values teamwork, continuous improvement, and personal development, offering employees ample opportunity to level up their careers.
We pride ourselves on fostering an inclusive environment where every team member’s contribution is celebrated.
Join us if you’re looking for a dynamic workplace that thrives on integrity, professionalism, and customer satisfaction.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
What makes office management at a cleaning company different
In house cleaning, the schedule repeats every week, the work happens in homes the office never sees, and nearly every visit ends in a small charge to the customer. The office keeps all three straight.
The recurring calendar keeps shifting
Recurring homes look set, but they move all the time. Customers skip a week for a trip, holidays push whole days of visits, and one housekeeper's day off breaks up a team. The office manager rebuilds those weeks ahead of time, confirms each change with the customer, and keeps the same team on the same homes where it can. That is what the template's scheduling compliance number measures.
Every charge gets checked before it goes out
Before the day's charges run, the office manager checks each bill. Did extras like an inside-oven or inside-fridge clean make it on? Was a skipped visit left off? Does any lockout or late-cancel fee match the policy the customer agreed to? When a card is declined, someone calls the customer before the team's next visit, not after.
Timesheets get fixed before payroll
Many teams clock in and out on a phone app at each home or at the branch. Missed punches, a forgotten clock-out or a team that started early all need fixing before payroll. Federal rules require a record of the hours each housekeeper worked every day and every week. So the office manager confirms each change with the team lead and notes why it was made. Source: 29 CFR 516.2: Employees subject to minimum wage or overtime (Cornell LII).
A new product means a new safety sheet
The office often orders the teams' supplies. When a supplier swaps a cleaner or you try a new disinfectant, OSHA's hazard communication rule calls for a safety data sheet on every hazardous product, and training before teams use one that brings a new hazard. Teams moving between homes can rely on the branch copy only if they can reach it at once in an emergency, so many offices put the sheets on phones or in each car kit. Source: 29 CFR 1910.1200: Hazard communication (Cornell LII).
How much house cleaning office managers make
The closest BLS group for house cleaning office managers is First-Line supervisors of office and administrative support workers. First-Line supervisors of office and administrative support workers who work for building and home services companies earned a median of $29.81 an hour ($62,000 a year) in May 2025, according to the Bureau of Labor Statistics. That’s below the $69,500 median for First-Line supervisors of office and administrative support workers in all industries. About 9,310 of the 1,436,680 First-Line supervisors of office and administrative support workers in that survey work for building services companies.
Typically on salary. The template adds a bonus tied to billing accuracy and customer satisfaction. Before skipping overtime on a salary, check that the job's duties meet the exemption tests.
Building services companies
$62,000$62,000 median Middle half $50,320–$75,950 10th–90th $43,020–$96,010
All industries
$69,500$69,500 median Middle half $55,950–$85,090 10th–90th $45,610–$104,710
$25k$50k$75k$100k$125k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Building services companies
$43,020
$50,320
$62,000
$75,950
$96,010
All industries
$45,610
$55,950
$69,500
$85,090
$104,710
BLS doesn’t publish pay for maid services on their own. These figures cover services to buildings and dwellings, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Keeping a large, changing schedule accurate
Spotting a missed add-on or wrong fee in the day's charges
Friendly, firm calls about fees, skipped visits and declined cards
Supervising schedulers and customer service reps
Confidence with booking software and spreadsheets
Teach these on the job
Your cancellation, lockout and add-on policies
How your teams and routes are built
Your timekeeping app and payroll cutoffs
Your supply list and where each team's safety sheets live
Your scripts for complaints and re-clean requests
The office runs on a booking and scheduling system such as Launch27, MaidCentral or Jobber, the card processor tied to it, a timekeeping app, and Microsoft Office or Google Workspace. Candidates judge the load by how many recurring homes and teams get scheduled each week, so put that figure in the posting.
House cleaning office manager interview questions
They have their own page: 6 questions that test this job, what strong and weak answers sound like, and a work exercise to run with your finalists.
Use the template's figures until your booking system has a year of your branch's own history. Then set branch targets with the general manager and check them each month.
Billing Accuracy
From the booking system, pull last month's refunds, credits and re-run charges, then divide by every charge that went out. Tag each fix with its cause, like a forgotten add-on or a skipped visit that billed anyway.
Customer Satisfaction Rating
Average rating from your post-clean survey and review sites each month. Sort the comments into field and office, and own the ones about fees, rescheduling and how calls were handled.
Office Efficiency
Give each routine office task a deadline: reschedules confirmed, charges run, missed punches fixed, voicemails returned. At the end of each week, count the late ones by type and fix the type that slips most.
Housekeeping Scheduling Compliance
Visits that happened on the booked day, in the promised window and with the planned team, divided by all booked visits. Run it each week from the booking system and list the reason for each miss.
The branch office is theirs. That covers the recurring schedule, billing and declined cards, timesheet fixes, supply orders, and customer and staff files. They lead the schedulers and customer service reps. They greet visitors and job seekers and take the calls the front desk can't settle. Field problems go to the general manager or field supervisor.
How much does a house cleaning office manager make?
First-Line supervisors of office and administrative support workers who work for building and home services companies earned a median of $29.81 an hour ($62,000 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $50,320 and $75,950 a year. Pay also depends on your local market, experience and overtime.
Should a cleaning branch have both an office manager and a dispatcher?
Once it runs many teams, usually yes. The dispatcher builds each day's routes and moves teams around when plans change that morning. The office manager owns everything around the schedule: billing, fees, timesheets, supplies, files and the office staff. A small branch may hand both to the same person, but billing tends to slip on the busy mornings.
How do cleaning companies handle lockout and cancellation fees?
Write the fee and the notice window into the service agreement customers accept when they book, and remind them before each visit. Apply it consistently, and let the office manager waive it only with a logged reason. A clear policy turns an angry call into a short one.
Can one office manager cover several cleaning branches?
Partly. Billing, timesheets and schedule changes can run from one office if every branch uses the same booking system. Each branch still needs someone on site to hand out supplies, check in kits and keys, and meet job seekers and walk-in customers. One setup that works: a central office manager plus a lead or coordinator at each branch.
What should a house cleaning office manager job ad include?
Size the job in numbers candidates recognize: recurring homes, teams and office staff. Note which of payroll cutoffs, supply orders and hiring paperwork fall to this role, and which manager it reports to. If the template's bonus applies, explain how billing accuracy and ratings are scored. Flag the busy-season weeks with on-call help.
