Housekeeping & maid service job descriptions
Every role a $20M business in this industry hires for: 20 Role Blueprints, from leadership to the field. Open any role for its full template and a free Word file.
Leadership 4
Chief Executive Officer
A house cleaning chief executive officer decides how a residential cleaning company grows: which services to sell, where to open the next branch, and whether to sell franchises.
Chief Operating Officer
A house cleaning chief operating officer gets every branch to clean homes the same way, on time, at a cost the company can afford.
Chief Financial Officer
A house cleaning chief financial officer plans the cash, budgets and prices of a residential cleaning company and keeps payroll and tax risk in check.
General Manager
A house cleaning general manager heads one branch of a home cleaning business, with its supervisors, cleaning teams and office staff.
Managers 8
Field Supervisor
A house cleaning field supervisor drives between customers' homes to inspect finished cleans, coach housekeeping teams on site, and settle complaints, often on the day they come in.
HR Manager
A house cleaning HR manager keeps every branch staffed with housekeepers, team leads and office staff.
Marketing Manager
A house cleaning marketing manager fills the schedule with homes that want cleaning every week or two, plus deep cleans and move-outs.
Office Manager
A house cleaning office manager runs the branch office behind the cleaning teams.
Operations Manager
A house cleaning operations manager plans the field work for a cleaning branch or region: which teams clean which homes on which days, how many housekeepers each day needs, and what supplies cost.
Production Manager
A house cleaning production manager makes sure every home gets cleaned the company's way.
Sales Manager
A house cleaning sales manager leads the reps who turn quote requests into recurring customers.
Warehouse Manager
A house cleaning warehouse manager runs the main stockroom that serves every branch.
Office and sales 5
Customer Service Representative
A house cleaning customer service representative books cleans, moves visits and answers questions from recurring customers.
Dispatcher
A house cleaning dispatcher sends cleaning teams to homes, keeps the day's schedule current, and tells customers when their team is coming.
Bookkeeper
A house cleaning bookkeeper tracks the money coming into and going out of a residential cleaning company, where much of it arrives as card charges after each clean.
Inventory Specialist
A house cleaning inventory specialist keeps every branch stocked with the cleaners, cloths, gloves and vacuum parts its teams go through each day.
Sales Representative
A house cleaning sales representative turns quote requests into booked cleans and recurring customers.
In the field 3
Helper / Assistant
A house cleaning helper works beside your housekeepers in customers' homes, taking the simpler tasks while learning the company's checklist.
Housekeeper
A housekeeper at a home cleaning company cleans customers' houses room by room to a set checklist, often on a small team.
Lead Housekeeper
A lead housekeeper runs a cleaning team inside each customer's home, splitting up the rooms, cleaning alongside the team and checking every room before they leave.
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