Commercial refrigeration job descriptions

Refrigeration Install & Service - Chief Executive Officer

Company Name: [INSERT COMPANY NAME HERE]

Department: Executive

Reports to: Owners or board of directors

Location: [INSERT LOCATION HERE]

1. Position Summary

You'll lead a commercial refrigeration contractor that grocery stores, restaurants and cold storage sites count on when a box goes down. You set the growth plan, decide where capital goes, and own the relationships with the largest chain accounts and with the banks, sureties and insurers behind the business.

2. Essential Duties and Responsibilities

• Set the multi-year plan for the mix of service agreements, repair work and installs, and choose the next branch or market to enter.
• Decide where capital goes: service trucks, install crews, test and recovery equipment, a new branch, or buying another contractor.
• Own the relationships with the largest grocery chain, restaurant group and cold storage accounts, including contract renewals and rate changes.
• Hire, coach and hold accountable the COO, CFO and Marketing Manager.

Refrigeration Install & Service - Lead Refrigeration Technician

Company Name: [INSERT COMPANY NAME HERE]

Department: Operations

Reports to: Service Manager

Location: [INSERT LOCATION HERE]

1. Position Summary

You'll take the hardest calls in the branch: rack systems, repeat failures, stubborn leaks and new-system startups. You'll back up other technicians by phone and on site, train apprentices, and set the standard for diagnosis and paperwork on every truck.

2. Essential Duties and Responsibilities

• Diagnose and repair parallel rack systems: compressors, oil management, suction group pressure settings, rack controllers and condensers.
• Take callbacks and repeat failures, find the root cause, and report it to the Service Manager.
• Find and repair leaks on large systems, and complete the verification tests and records required under current EPA refrigerant management rules.
• Start up new installs with the Field Supervisor: check charge, superheat, defrost cycles and alarms before service takes over.

Refrigeration Install & Service - Customer Service Representative

Company Name: [INSERT COMPANY NAME HERE]

Department: Administration

Reports to: Office Manager

Location: [INSERT LOCATION HERE]

1. Position Summary

You'll answer the phone when a restaurant's walk-in is warm or a grocery case is icing up. You'll take the details a technician needs, enter work orders from calls and customer portals, keep customers updated on quotes and visits, and answer questions about invoices and agreements.

2. Essential Duties and Responsibilities

• Take service calls and portal work orders, and enter the equipment, its location in the store, the symptoms and the current temperature.
• Ask the urgency questions in your call script: is product at risk, is a temperature alarm going off, is water on the floor.
• Follow up on repair quotes waiting for customer approval and send approvals to the Dispatcher.
• Request not-to-exceed increases in customer portals when a repair will cost more than the work order allows.

Refrigeration Install & Service - Operations Manager

Company Name: [INSERT COMPANY NAME HERE]

Department: Operations

Reports to: General Manager

Location: [INSERT LOCATION HERE]

1. Position Summary

You'll run the branch's install work and the crews, trucks and tools behind it. The Project Manager & Estimator sells and plans each job; you staff it, schedule the crews, line up equipment and subcontractors, and make sure every new system is started up and handed to service in working order.

2. Essential Duties and Responsibilities

• Build and manage the install schedule across all active jobs, from walk-in and condensing unit replacements to full store remodels.
• Assign the Field Supervisor and install crews to jobs based on size, skills and store hours.
• Line up long-lead equipment, cranes, electricians and other subcontractors with the Project Manager & Estimator.
• Run startup and handoff: pressure test, evacuation and charge records, controller settings, and a walkthrough with the service department.