Plumbing job descriptions
Every role a $20M business in this industry hires for: 21 Role Blueprints, from leadership to the field. Open any role for its full template and a free Word file.
Leadership 4
Chief Executive Officer
A plumbing chief executive officer decides which services a residential plumbing company sells, where it opens shops, and how it grows enough licensed plumbers to do the work.
Chief Operating Officer
A plumbing chief operating officer runs the systems behind every job, from booking and dispatch to how service plumbers and install crews work safely and to code.
Chief Financial Officer
A plumbing chief financial officer is in charge of budgets, cash forecasts, cost control and monthly reports for a residential plumbing business.
General Manager
A plumbing general manager runs a residential plumbing shop day to day and leads its service, install, call center and office teams.
Managers 8
Field Supervisor
A plumbing field supervisor oversees install crews and service plumbers in the field.
HR Manager
A plumbing HR manager recruits licensed plumbers, apprentices and call center staff, and keeps every plumber's license and apprentice registration current.
Marketing Manager
A plumbing marketing manager makes sure homeowners find your company when a pipe bursts, a drain backs up or a water heater quits.
Office Manager
A plumbing office manager leads the billing clerks and front desk and owns the paperwork a plumbing company owes to cities, water utilities and the state.
Operations Manager
A plumbing operations manager leads the people who do the work in customers' homes and everything that gets them there: service plumbers, drain techs, install crews, dispatch, the stockroom and the trucks.
Production Manager
A plumbing production manager leads the crews that replace things in homes: water heaters, whole-house repipes, sewer lines and fixtures.
Sales Manager
A plumbing sales manager leads a small team of reps selling bigger home jobs: repipes, new water heaters, sewer line work and water treatment.
Warehouse Manager
In a plumbing company, the warehouse manager looks after the stockroom and the yard behind it.
Office and sales 6
Customer Service Representative
A plumbing customer service representative fields calls about burst pipes, clogged drains, sewer backups and water heaters that quit, and books the right plumber.
Dispatcher
A plumbing dispatcher sets the order of the day's calls and picks the plumber for each one, from a dripping faucet to sewage coming up a floor drain.
Bookkeeper
A plumbing bookkeeper records the money for a company whose plumbers collect payment at the customer's door.
Inventory Specialist
In a plumbing shop, the inventory specialist makes sure the shelves and every service truck hold the fittings, valves, repair parts and water heaters plumbers need.
Sales Representative
A plumbing sales representative meets homeowners to price and sell bigger jobs: water heater replacements, repipes, sewer line repairs and water treatment.
Rehash Specialist
A plumbing rehash specialist works the estimates that didn't sell, such as a new water heater or a sewer repair, plus callers who asked about a price and never booked.
In the field 3
Apprentice Plumber
An apprentice plumber works under a licensed plumber on clogged drains, water heater changeouts, repipes and sewer lines, learning the trade one task at a time.
Journeyman Plumber
A journeyman plumber runs residential service calls and install jobs without someone checking each step: clearing drains, replacing water heaters, fixing leaks and repiping homes.
Master Plumber
A master plumber is the most qualified plumber at the company and may be the one whose license the company works under.
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