Fireplace & stove installation job descriptions

Every role a $20M business in this industry hires for: 20 Role Blueprints, from leadership to the field. Open any role for its full template and a free Word file.

Leadership 4

  • Chief Executive Officer

    A fireplace and stove chief executive officer picks the brands a hearth company carries, the markets where it opens showrooms, and how much it stakes on each heating season.

  • Chief Operating Officer

    A fireplace and stove chief operating officer owns the install and service system at every location.

  • Chief Financial Officer

    A fireplace and stove chief financial officer funds a business that may buy its fall stock months before customers pay for it.

  • General Manager

    A fireplace and stove general manager leads one location: the showroom, the install and service crews, and the office.

Managers 8

  • Field Supervisor / Lead Installer

    A lead fireplace and stove installer runs the install crew in the field.

  • HR Manager

    A fireplace and stove HR manager hires and keeps installers, service techs, showroom staff and the office team for a business that peaks every fall.

  • Marketing Manager

    A fireplace and stove marketing manager brings shoppers into the showroom and books in-home estimates for gas, wood and pellet units, with the biggest push before the cold weather.

  • Office Manager

    A fireplace and stove office manager owns the paperwork behind every sale and gets each finished job billed.

  • Operations Manager

    A fireplace and stove operations manager assigns installers to jobs each morning and keeps installs on their promised dates.

  • Production Manager

    A fireplace and stove production manager runs the install side: sets each crew's tasks, checks finished installs against the manual and local code, and keeps compliance records for every job.

  • Sales Manager

    A fireplace and stove sales manager oversees the people selling gas, wood and pellet units on the showroom floor, in homes and to builders.

  • Warehouse Manager

    A fireplace and stove warehouse manager runs receiving, storage and deliveries for heavy units, glass fronts, vent pipe and pallets of pellets, and leads the warehouse team.

Office and sales 6

  • Customer Service Representative

    A fireplace customer service representative books showroom visits, in-home estimates and service calls for a company that sells and puts in gas, wood and pellet fireplaces and stoves.

  • Dispatcher

    A fireplace and stove dispatcher runs the install crews' day: who goes where, with which unit, gear and helpers.

  • Bookkeeper

    At a fireplace and stove company, the bookkeeper enters maker bills on the right due dates and chases freight claims and maker credits.

  • Inventory Specialist

    A fireplace and stove inventory specialist orders and counts the vent pipe, service parts, trim and supplies that installs and repairs run on, and logs every unit that arrives.

  • Sales Representative

    A fireplace and stove sales representative helps buyers pick a gas, wood or pellet fireplace, insert or stove, in the showroom or at home.

  • Rehash Specialist

    A fireplace and stove rehash specialist calls back shoppers whose quote for an insert, stove or fireplace never became an order.

In the field 2

  • Apprentice / Helper

    A fireplace and stove installer helper carries units and vent pipe into the home, protects floors, preps parts and cleans up while learning to install gas, wood and pellet units.

  • Installer / Technician

    A fireplace and stove installer puts gas, wood and pellet fireplaces, inserts and stoves into customers' homes, runs the venting, and fires each unit for the first time.

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