A pool service operations manager runs the week for a branch: the cleaning routes, the repair techs, dispatch and the trucks. They decide how many stops each route carries, who covers when a tech leaves, and how fast a broken pump or heater gets a visit.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, building services companies · BLS, May 2025
Responsible for efficiently managing daily operations for our pool & spa maintenance division to ensure top-notch service delivery and customer satisfaction.
2. Essential Duties and Responsibilities
Oversee and allocate pool technicians to service calls with precision and efficiency.
Organize daily schedules and assign maintenance tasks to ensure operational efficiency.
Track and document daily tasks, ensuring adherence to service standards and timelines.
Collaborate with cross-functional teams to continuously improve workflow processes.
Ensure customer satisfaction through prompt service delivery and effective issue resolution.
3. Key Tasks / Daily Activities
Review daily work orders and determine priority for service calls.
Allocate pool technicians to respective tasks based on location and expertise.
Monitor task progress and communicate updates to both technicians and management.
Handle customer inquiries and follow up on service feedback to ensure quality standards.
4. Key Performance Indicators (KPIs)
Customer Satisfaction Rating: >4.8 stars.
Schedule Adherence Rate: 95% or above.
Daily Task Completion Rate: 98%.
On-Time Service Completion Rate: ≥90%.
5. Required Qualifications and Skills
Bachelor’s degree in Business Administration, Hospitality, or a related field.
Minimum 3 years of experience in operations management or a related role.
Proficiency in scheduling, task tracking, or workforce management software.
Strong leadership, communication, and organizational skills.
Ability to troubleshoot and resolve operational challenges efficiently.
6. Preferred Experience
Previous experience in pool & spa maintenance or a similar home services industry.
Background in managing technical field teams and coordinating service operations.
Familiarity with CRM systems and field service management software.
Proven record of enhancing operational efficiency in a service-oriented environment.
7. Physical Requirements
Ability to occasionally lift equipment up to 20 lbs.
Regular movement between office settings and outdoor service sites.
Occasional exposure to various weather conditions during site visits.
Standard use of office and communication equipment.
8. Work Environment and Schedule
Typical work hours: Monday through Friday, 8 AM to 6 PM.
Some flexibility required for after-hours emergencies or weekend service coordination.
Hybrid work environment with a mix of office-based and on-site responsibilities.
Moderate travel to different service locations as needed.
9. Compensation and Benefits
Salary Range: $60,000 - $75,000 per annum, commensurate with experience.
Performance-based bonus structure tied to operational KPIs.
Comprehensive health, dental, and vision insurance benefits.
401k retirement plan with company match.
Paid time off and continuous professional development opportunities.
10. Company Culture and Overview
We are a forward-thinking company dedicated to excellence in the home services industry.
Our culture emphasizes growth, teamwork, and innovation to help every team member succeed.
We value open communication, ongoing training, and recognition of outstanding performance.
Join a dynamic environment where your contributions make a real impact on our customer satisfaction and service quality.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
A pool branch makes the same promise to every customer: a tech in the backyard on the same weekday, every week. Techs keep that promise alone and outdoors, and one failed pump can stop a pool's filtering until someone comes.
Routes get rebuilt when techs change
A route is built around one tech, one day pattern and dozens of backyards. When that tech quits or gets promoted, the operations manager has a choice: hand the route over whole, split it among neighbors, or redraw several routes at once. Each option changes some customers' service day. The manager picks the one that keeps the most customers on their day.
Repair work needs the right license
Weekly cleaning and equipment repair aren't always licensed the same way, and states differ. In California, the D-35 pool and spa maintenance license covers installing, replacing or repairing pool motors, pumps, filters, gas heaters and above-ground piping. The operations manager knows which license each branch holds. Then they keep repair work inside it. Source: California CSLB: D-35 Pool and Spa Maintenance Contractor.
Heat safety can be a legal duty
Route techs work outdoors all day, mostly alone. State rules can apply. California requires employers with outdoor workers to keep a written plan for preventing heat illness, give free cool water, provide shade above 80°F, use extra procedures at 95°F, and keep a close eye on new workers through a 14-day break-in period. The operations manager writes the check-in routine and trains supervisors to hold to it. Source: Cal/OSHA: Heat illness prevention.
Equipment failures can't wait for route day
CDC tells public pool operators to close the pool to swimmers whenever the recirculation system isn't running. Homeowners whose pump quits in July want the same fast answer. So equipment-down calls need their own response standard. The operations manager sets a visit deadline for those calls, keeps room in a repair tech's day to take them, and checks each week that the standard held. Source: CDC: Pool chemical safety (Healthy Swimming toolkit).
How much pool service operations managers make
The closest BLS group for pool service operations managers is general and operations managers. General and operations managers who work for building and home services companies earned a median of $82,580 a year ($39.70 an hour) in May 2025, according to the Bureau of Labor Statistics. That’s below the $105,770 median for general and operations managers in all industries. About 74,770 of the 3,503,020 general and operations managers in that survey work for building services companies.
Most pool companies pay this role a salary. The template also offers a bonus for hitting operating goals, which you can base on on-time stops and customer ratings.
Building services companies
$82,580$82,580 median Middle half $60,290–$118,560 10th–90th $45,720–$164,990
All industries
$105,770$105,770 median Middle half $72,320–$167,280 10th–90th $50,090–$253,390
$0k$50k$100k$150k$200k$250k$300k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Building services companies
$45,720
$60,290
$82,580
$118,560
$164,990
All industries
$50,090
$72,320
$105,770
$167,280
$253,390
BLS doesn’t publish pay for pool service companies on their own. These figures cover services to buildings and dwellings, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Has run route-based field crews in pool service or a similar trade
Spots a route losing money to drive time and cancellations
Builds a hiring and training plan before the spring rush
Knows pool chemistry and equipment well enough to check a tech's work
Makes fair, fast calls when two routes need the same tech
Teach these on the job
Your route app's maps, logs and dashboards
What each branch's contractor license lets repair techs do
Your heat safety and severe weather rules
Your pricing for weekly service, repairs and openings
Your truck setup and service schedule
Pool operations run on route software that holds the routes, chemical logs, visit photos and billing, plus GPS on the trucks. This manager spends the most time in its route-density and drive-time views, because tight routes are what make weekly service pay.
Pool service operations manager interview questions
They have their own page: 6 questions that test this job, what strong and weak answers sound like, and a work exercise to run with your finalists.
Look at these every month. Lean on the template's figures for the first year, since a stormy July or the opening rush can skew a single month.
Customer Satisfaction Rating
The average rating customers give after visits and in reviews, by branch and route. Watch cancellations next to it, since weekly customers often leave quietly instead of complaining.
Schedule Adherence Rate
Stops and jobs done on their scheduled day, out of all scheduled, from your route software. Report weekly routes apart from repairs and openings, because a late route and a late repair have different causes.
Daily Task Completion Rate
Assigned stops and work orders closed out in the tech app by day's end, with readings and photos, out of all assigned that day. Open items carried overnight show which routes are overloaded.
On-Time Service Completion Rate
Repairs, openings and closings done by the promised date, divided by all of those jobs. Record the reason for each late job, such as parts, weather or staffing.
Career path
Lead technicianFixes failed equipment and brings new techs up to speed.
Field supervisorRides routes, checks the work and settles complaints in person.
Operations managerRuns a branch's routes, repair techs, dispatch and trucks.
General managerOwns the branch's profit, with sales and the office reporting in.
Their week starts with the gaps: a tech out sick, a heater down at a longtime customer's pool, a new account that wants Thursday service. They settle those first. Then they rebalance routes, set repair priorities, staff openings and closings, and keep the trucks running. At week's end they take the branch's numbers to the general manager and explain any misses.
How much does a pool service operations manager make?
General and operations managers who work for building and home services companies earned a median of $82,580 a year ($39.70 an hour) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $60,290 and $118,560 a year. Pay also depends on your local market, experience and bonus terms.
Who owns what between a pool company's operations manager and production manager?
The operations manager owns who goes where and when: routes, staffing, dispatch and trucks. The production manager owns what happens at the pool: water targets, repair quality, opening and closing work, and tech training. When a stop is late, it's usually an operations problem. When the water is wrong after a visit, it's usually a production problem.
Should a pool operations manager run more than one branch?
It can work when the branches are close and each has a field supervisor or lead dispatcher who handles the daily shuffle. It breaks down when the manager spends the week driving between yards and nobody watches the routes in either. A fair test: add the second branch only after the first has run without them for a few weeks at a time.
What should a new pool operations manager fix first?
Start by riding routes with your best tech and your newest one, then read a month of cancellations and callbacks by route. That shows where service days slip and which routes run too long. The early fixes are usually plain: a cover plan for sick days, clear rules for which jobs go to repair techs, and a weekly huddle with dispatch. Save big route redraws until they know the branch.
