A pool service rehash specialist calls pool owners who were quoted and never said yes: a new pump or heater, a green pool cleanup, or weekly service that never started. The specialist also calls past and canceled customers, learns what stalled each one, and books the work or a second visit.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, administrative and support services businesses · BLS, May 2025
Annual pay: 10th percentile $25,830, middle half $28,770 to $37,420, 90th percentile $44,470. Source: BLS Occupational Employment and Wage Statistics, May 2025, administrative and support services businesses.
Reports to
Sales Manager
Department
Sales
Schedule
Weekday office hours, some evenings · Busiest from late winter to midsummer, when openings and pump and heater quotes come back. On call in peak weeks.
Serve as a critical team member responsible for revisiting lost leads and re-engaging prospects within our pool and spa maintenance division. Play a key role in boosting additional revenue through innovative customer follow-up strategies. Enhance customer satisfaction by providing timely and professional service to re-establish connections with previously interested clients.
2. Essential Duties and Responsibilities
Revisit and assess lost leads to identify potential opportunities for re-engagement and additional service sales.
Develop and implement effective strategies to reconnect with prospects and convert leads into active customers.
Collaborate closely with the sales and customer service teams to ensure a seamless transition from initial contact to service delivery.
Track lead conversion metrics and provide regular feedback to improve overall customer retention and revenue growth.
3. Key Tasks / Daily Activities
Conduct proactive outreach via phone calls, emails, and follow-ups with previous prospects.
Analyze customer histories and service usage to tailor re-engagement plans for each lead.
Maintain accurate records of interactions and progress in the customer relationship management system.
Coordinate with operational teams to schedule maintenance appointments and ensure quality service delivery.
4. Key Performance Indicators (KPIs)
Lead Conversion Rate: Achieve a minimum conversion rate of 20% on re-engaged leads.
Additional Revenue Generation: Contribute an increase of at least $10,000 monthly in extra revenue.
Callback Success Rate: Maintain a callback rate of less than 10% with resolved follow-up contact.
Customer Satisfaction Rating: Secure an average rating of at least 4.8 stars on post-service feedback surveys.
5. Required Qualifications and Skills
High school diploma or equivalent; Bachelor’s degree preferred.
Minimum of 2 years of experience in customer re-engagement, lead conversion, or similar roles.
Excellent communication, negotiation, and customer service skills.
Proficient in using CRM software and familiar with basic computer applications.
6. Preferred Experience
Experience in the pool & spa maintenance or broader home services industry.
A proven track record of successful lead generation and conversion in a service-based environment.
Previous experience working in a rehash or customer recovery role.
Familiarity with industry-specific challenges and customer expectations.
7. Physical Requirements
Ability to occasionally lift up to 25 pounds.
Work in typical office settings with occasional visits to customer sites.
Capability to travel short distances for client meetings and service oversight.
May require standing or walking for extended periods during site visits.
8. Work Environment and Schedule
Regular office hours with occasional early mornings, evenings, or weekends.
Some travel required between customer sites and the main office.
On-call responsibilities during peak service periods.
A dynamic work environment that balances both desk-based and field activities.
9. Compensation and Benefits
Hourly rate typically ranges between $18 - $25 per hour based on experience.
Performance-based bonuses tied to successful lead conversions and revenue targets.
Health, Dental, and Vision insurance coverage provided.
Additional benefits include a 401k plan, paid time off, and professional development opportunities.
10. Company Culture and Overview
We are a forward-thinking, customer-centric company that values growth, innovation, and teamwork.
Our collaborative work environment encourages continuous learning and career advancement.
We pride ourselves on fostering a culture of respect, integrity, and inclusivity.
Join us to experience a rewarding career where your contributions help shape the future of home service excellence.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
Every rehash call goes to someone who already talked to you. In pool service, many of them are current or seasonal customers, so the route, the season and the calling rules shape each call.
Repairs the route tech already found
A weekly tech sees the equipment on every visit and notes a pump seal that drips, a salt cell near the end of its life or a heater that shows the same error code week after week. Many owners read the note and do nothing. The specialist calls with the tech's notes and photos in hand, explains what happens if it waits, and books the repair while the tech is still on that route.
Last fall's closings are this spring's openings
In cold-winter markets, the customers you closed in fall are next season's openings. The specialist works that list in late winter, before other companies call, and fills opening dates in order. Owners who skipped last year's opening get a call too, with the note on why they left in front of the specialist.
A fall quote's calling window can close by spring
Take a September heater quote for a first-time prospect. If they put their number on the federal Do Not Call list, sales calls are allowed for three months from the inquiry, so the window shuts in December. A customer you closed last fall made a purchase and stays callable for 18 months. Make no sales calls before 8 a.m. or after 9 p.m. the owner's local time, act on a stop request within ten business days, and treat sales texts to cell phones the same way. Source: FCC telemarketing rules, 47 CFR 64.1200 (Cornell Law School).
A green pool gets worse while they wait
Algae doesn't wait for a decision. A cleanup quoted in May can be a bigger job by June, with more leaves on the floor, algae on the walls and a clogged filter. So the specialist treats an old cleanup price as expired: they ask the owner for a photo taken that day, or send a tech by, and quote what the pool needs now.
Win-backs after a canceled route
Owners drop weekly service when they sell the house, decide to handle it alone, or have a visit go wrong. Each reason needs a different call. A new owner at the same address never asked to hear from you, so a mailer beats a cold call. A do-it-yourselfer may come back when the water turns. A service complaint goes to the manager before any pitch.
How much pool service rehash specialists make
The closest BLS group for pool service rehash specialists is telemarketers. Telemarketers who work for administrative and support services businesses earned a median of $16.10 an hour ($33,490 a year) in May 2025, according to the Bureau of Labor Statistics. That’s below the $35,450 median for telemarketers in all industries. About 39,850 of the 58,430 telemarketers in that survey work for administrative and support services businesses.
An hourly wage, plus a bonus on converted leads and on the revenue the specialist wins back.
Administrative and support services businesses
$33,490$33,490 median Middle half $28,770–$37,420 10th–90th $25,830–$44,470
All industries
$35,450$35,450 median Middle half $29,640–$40,230 10th–90th $27,040–$50,350
$20k$30k$40k$50k$60k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Administrative and support services businesses
$25,830
$28,770
$33,490
$37,420
$44,470
All industries
$27,040
$29,640
$35,450
$40,230
$50,350
BLS counts too few telemarketers at building services companies for a steady figure, so these figures cover administrative and support services businesses. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Makes a second or third call feel like a favor, not a push
Hears 'not now' as a date, writes it down and calls back on it
Marks a lead dead after a clear no, so owners aren't chased
Explains why a repair matters without scaring the owner
Leaves a record of each contact: what was said, why they waited, the next date
Teach these on the job
Equipment pad basics, enough to talk about a leaking pump seal or a worn salt cell
What each plan includes and how you price cleanups and openings
How to read a tech's service notes and photos
The federal registry windows, calling hours and your stop list
When a lead is ready for an in-person visit from a sales rep
The call list comes from your pool service software or CRM: quotes still marked open and accounts marked canceled. Give the specialist the route app's photos and tech notes too, since most calls start from what a tech saw at the pool.
Pool service rehash specialist interview questions
They have their own page: 6 questions that test this job, what strong and weak answers sound like, and a work exercise to run with your finalists.
Use your own past win-back numbers to set each goal, and compare a spring with last spring, since openings and summer breakdowns swing the results.
Lead Conversion Rate
Leads that bought, divided by all leads the specialist worked, counted weekly. Break it out by list: open quotes, tech-found repairs, openings and win-backs.
Additional Revenue Generation
Monthly sold revenue on jobs that had stalled or been lost before the specialist took them over, less cancellations. Keep tech-found repairs apart from win-backs, since they sell at very different sizes.
Callback Success Rate
Of the owners the specialist won back, the share who phoned again because a promised visit, price or fix fell through. Lower is better; go over each case with operations.
Customer Satisfaction Rating
Survey ratings from owners whose job came through the specialist, sent once the work is done. Read the comments for calls that felt pushy as well as for service problems.
What kinds of leads does a pool rehash specialist work?
They make the second and third calls nobody else has time for. That means equipment quotes that stalled, repairs a route tech flagged, cleanups that were priced but never booked, and customers who canceled or didn't open with you this year. They find the real reason, offer a fitting next step, and set up the visit or sale.
How much does a pool service rehash specialist make?
Telemarketers who work for administrative and support services businesses earned a median of $16.10 an hour ($33,490 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $28,770 and $37,420 a year. Pay also depends on your local market, experience and overtime.
Can the CSR do rehash work at a pool company?
Sometimes. A CSR mostly answers the calls that come in: bookings, billing, service questions. A rehash specialist makes outgoing calls on work that stalled and on customers who left. At a smaller company the two jobs often share one desk, but the follow-up list tends to slide when the phones are busy, which is the usual reason to give follow-up its own person before peak season.
Is rehash a full-time job at a pool company?
Where pools stay open twelve months, usually yes. Where they close for winter, late fall can be slow. Plan that time around next spring: calling closed customers to book openings, following up on open equipment quotes for current customers, and cleaning up the CRM so the spring list is ready.
Do state laws limit rehash calls too?
Some do, on top of the federal rules. Florida's telemarketing law, for example, bars unsolicited sales calls before 8 a.m. or after 8 p.m. and allows no more than three in 24 hours to the same person on the same subject. Whether a call counts as unsolicited can turn on the owner's history with you, so have a lawyer look over your calling hours and lists in every state where you have customers.
How much pool knowledge should a rehash specialist have?
Enough to explain why green water, a stained surface or a heater that won't light needs attention, and to read a tech's notes. They shouldn't tell owners how much chemical to add. For the first week, have them go through each flagged repair with the tech who found it: what the tech saw, and what happens if it waits.
How should a rehash specialist answer an owner who bought a pump online?
Ask whether they want it installed and when. Follow your written policy on customer-supplied equipment: whether you install it, what warranty you give on the labor, and what you charge. Don't guess about the manufacturer's warranty. Ask the sales manager, then book the install or offer your own quote for the equipment.
