A handyman services rehash specialist calls and texts people who got an estimate but never booked, and past customers whose tech noted repairs they didn't approve. They turn those old quotes and notes into booked visits, within do-not-call and texting consent rules.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, residential builders and remodelers · BLS, May 2025
Serve as the primary point of contact for re-engaging lost leads and previous prospects to convert them into repeat customers. Drive additional revenue growth by identifying opportunities for upselling handyman services. Enhance customer relationships through strategic follow-up communications and personalized service offerings.
2. Essential Duties and Responsibilities
Identify and prioritize lost leads for re-engagement.
Contact previous prospects using phone calls, emails, and texts.
Upsell additional handyman services to existing customers.
Collaborate with the scheduling and service teams to secure appointments.
Maintain and update all lead interactions in the CRM system.
3. Key Tasks / Daily Activities
Review and update lead lists in the CRM each morning.
Make follow-up calls and send personalized emails to re-engage prospects.
Schedule service appointments and coordinate with technicians.
Monitor results and adjust strategies based on daily outcomes.
Document all customer interactions and update status reports.
4. Key Performance Indicators (KPIs)
Re-engagement conversion rate: >15%.
Follow-up call success rate: >25%.
Additional monthly revenue generated: $5,000.
Customer satisfaction rating: >4.5 stars.
5. Required Qualifications and Skills
High school diploma or equivalent; additional certifications a plus.
1-3 years of experience in sales or customer service.
Excellent verbal and written communication skills.
Proficiency in CRM software and Microsoft Office.
Strong problem-solving skills and a proactive work ethic.
6. Preferred Experience
Prior experience in the handyman or home services industry.
Familiarity with lead generation and customer retention strategies.
Experience in a re-engagement or upselling role.
Background in digital marketing tools and techniques.
7. Physical Requirements
Ability to work in a standard office environment.
Occasional travel to client sites may be required.
Ability to lift up to 20 lbs when necessary.
Extended periods of sitting and computer work.
8. Work Environment and Schedule
Typical work hours: 8am to 5pm, Monday through Friday.
Availability for occasional evening or weekend calls.
On-call duties during peak re-engagement periods.
Standard office environment with options for remote work.
9. Compensation and Benefits
Salary range: $40,000 - $50,000 per year based on experience.
Performance-based bonuses and commission structure.
Comprehensive health, dental, and vision insurance.
401k match and retirement plan options.
Paid time off and professional development opportunities.
10. Company Culture and Overview
At [INSERT COMPANY NAME HERE], we foster a culture of innovation, collaboration, and continuous growth. Our team thrives in an environment that values creativity, open communication, and mutual respect. We are committed to supporting the professional development of every employee while maintaining a customer-first approach in the home services industry. Join us to make a meaningful impact and advance your career in a supportive and dynamic workplace.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
What a rehash specialist works on at a handyman company
Handyman leads are small and go cold fast, but nearly every visit leaves notes on other repairs. The rehash specialist turns those notes and unbooked quotes into work, inside the calling rules.
Unbooked estimates run out before paid visits
Under the federal Telemarketing Sales Rule, a homeowner who signed up for do-not-call can still get your sales call inside an established business relationship. That lasts 540 days after a purchase or transaction, but only 90 days after an inquiry. A homeowner who asked for a quote and never booked is usually an inquiry, so that window closes first. Keep the quote date and the last paid visit date on every record. Source: eCFR 16 CFR 310.2: Telemarketing Sales Rule definitions.
Kansas sets its own calling rules
On an unsolicited sales call to a Kansas consumer, say who you are, which company you work for and why you're calling as soon as they answer, and end the pitch at the first no. Don't hide your number from caller ID. Kansas treats a customer from the past 18 months as an established relationship, but once a customer says no more calls, Kansas makes you honor it for five years. Source: Kansas Statutes 50-670: Kansas no-call act.
A reply of "stop" ends the texts
Old quotes often go out by text with job photos. FCC rules say a customer who texts back "stop," "cancel," "quit" or "unsubscribe" has revoked consent, and you get ten business days at most to act on it. Texts that advertise and go out through an autodialer require prior express written consent. On revocation, the FCC took up changes in September 2026; check the current rule. Source: eCFR 47 CFR 64.1200: Telephone and text solicitation rules.
The tech's notes make the warmest list
Techs spot a loose stair rail, cracked caulk around a tub or a door that won't latch while they're fixing something else. When the customer approves only part of the work, the rest sits in the job notes. Call within a few days while the visit is fresh, send the tech's photo, and offer to fold the items into a visit that's already on the calendar.
Check the price and the scope before calling
A quote from last season may no longer cover the materials, and a small leak or soft spot may have grown since. Before you call, confirm the quote is still good under your price book. If the photos show water damage or rot, ask a sales rep or lead handyman to re-scope it so you don't re-sell a job the tech can't finish.
How much handyman services rehash specialists make
The closest BLS group for handyman services rehash specialists is telemarketers. Telemarketers who work for residential builders and remodelers earned a median of $17.40 an hour ($36,180 a year) in May 2025, according to the Bureau of Labor Statistics. That’s about the same as the $35,450 median for telemarketers in all industries. About 980 of the 58,430 telemarketers in that survey work for residential builders and remodelers.
Pay is often a base plus commission or a bonus on work booked. The template's base sits above the BLS telemarketer figures for this industry, so compare it with what inside sales and booking jobs pay near you.
Residential builders and remodelers
$36,180$36,180 median Middle half $32,170–$39,850 10th–90th $28,390–$46,420
All industries
$35,450$35,450 median Middle half $29,640–$40,230 10th–90th $27,040–$50,350
$20k$30k$40k$50k$60k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Residential builders and remodelers
$28,390
$32,170
$36,180
$39,850
$46,420
All industries
$27,040
$29,640
$35,450
$40,230
$50,350
BLS doesn’t publish pay for handyman companies on their own. These figures cover residential building construction, which include them. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
A friendly, unhurried phone manner with people who already said no once
Accurate CRM notes and status codes on every call and text
The habit of checking consent and do-not-call status before each contact
Enough feel for common home repairs to explain what a tech found
Steady follow-through on callback dates
Teach these on the job
Your price book, trip charge and minimum visit policy
Reading tech notes and job photos
Your dialer, texting tool and field service software
Federal and Kansas calling rules
Which tasks go to a licensed trade partner
Rehash work lives in the job software that stores quotes and tech notes, often ServiceTitan, Jobber or Housecall Pro, along with a dialer and texting tool that logs opt-outs. Check numbers against the National Do Not Call Registry before any list goes out.
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Re-engaging past customers
A customer had a visit [6] months ago and mentioned other projects they wanted done later. How do you approach them?
A strong answer: Reads the notes, mentions the specific projects, asks about timing, offers to book and logs the result.
Behavioral · Suggesting extra work honestly
Tell me about a time you suggested an extra service and the customer was glad you did.
A strong answer: The suggestion came from the customer's real need and they understood the cost before agreeing.
The figures in the template are placeholders. After a quarter of tagged rehash bookings, set targets that fit your lead volume and the season.
Re-engagement conversion rate
Jobs booked from the rehash list divided by leads worked in the same period, from the CRM. Tag rehash bookings so the original ad doesn't also get the credit.
Follow-up call success rate
Calls that reach the person and end with a clear yes, no or callback date, divided by calls made. The phone system's call log and CRM outcome codes give both counts.
Additional monthly revenue generated
Invoiced revenue from jobs this person booked, counted when the work is finished and billed rather than when it's scheduled. Take out jobs that cancel.
Customer satisfaction rating
Average post-visit rating on jobs the rehash specialist booked, from the survey your field service app sends. Compare it with the company average to catch promises the tech couldn't keep.
Which unbooked handyman quotes should be called first?
Start with fresh quote requests, while the homeowner still remembers the visit and the shorter inquiry window is still open. Next come long lists that would fill most of a tech's day, then property managers who send repeat work. Quotes where the customer named a deadline, such as guests arriving or a move-out date, go near the top because the reason to book hasn't gone away.
How much does a handyman services rehash specialist make?
Telemarketers who work for residential builders and remodelers earned a median of $17.40 an hour ($36,180 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $32,170 and $39,850 a year. Pay also depends on your local market, experience and overtime.
Should a rehash specialist call a customer who complained?
Not with a sales pitch until the complaint is closed. Send the issue to the office manager or operations, and note it on the record so nobody else calls to sell. Once the fix is done and the customer is satisfied, a call about the other items on the tech's notes is fine and often welcome.
Is a discount ever the right way to win back a handyman quote?
Only inside a written limit the sales manager sets. Try a smaller scope or adding the work to a visit already booked before any discount. Never suggest the first quote was padded, since that makes every other quote look suspect.
Should a rehash specialist book straight onto the techs' schedule?
Book into slots that dispatch has opened for follow-up work, and list every task so the visit gets the right length and the right tech. If the customer wants a day that isn't open, take a few choices and let dispatch confirm rather than squeezing the job in.
Why does the rehash template mention lifting 20 pounds?
The physical lines ship as written. The lifting would come on an occasional trip to a property manager's office or a homeowner's house, carrying a laptop bag, a box of printed quotes or a few hardware samples. Otherwise it's a desk job of calls and screens. If a candidate asks for an accommodation, work it out with them.
