A carpet cleaning rehash specialist calls homeowners who are due for their next cleaning, people whose quotes never booked, and commercial accounts that stopped using you. They check every list against the do-not-call rules first, then book the job or pass a commercial lead to a sales rep.
By the HireBus team · Updated · Pay data: BLS, May 2025
Median pay, administrative and support services businesses · BLS, May 2025
The Rehash Specialist plays a pivotal role in our sales team by revisiting lost leads and re-engaging potential clients to boost company revenue. This role is crucial to maintaining and increasing our client base within the Carpet Cleaning / Floor Care industry.
2. Essential Duties and Responsibilities
Revisiting lost sales opportunities.
Re-engaging potential customers.
Promoting additional services to existing clients.
Collaborating closely with the sales team to achieve targets.
3. Key Tasks / Daily Activities
Regular follow-ups with potential clients who did not convert.
Developing and implementing strategies to re-engage potential customers.
Identifying upselling opportunities for additional revenue.
Maintaining a comprehensive database of customer interactions and sales opportunities.
4. Key Performance Indicators (KPIs)
Revenue per hour: $100
Lead conversion rate: >20%
Customer Retention rate: >70%
Upselling success rate: >15%
5. Required Qualifications and Skills
High School Diploma or equivalent.
2+ years experience in sales, preferably in the home services industry.
Strong interpersonal and communication skills.
Proficient in using CRM software.
6. Preferred Experience
Experience in carpet cleaning and floor care industry.
Proven record of revisiting and converting lost leads.
7. Physical Requirements
Able to sit for extended periods.
Comfortable with regular use of a computer.
8. Work Environment and Schedule
Typical work hours: 9 am - 5 pm, Monday to Friday.
Occasional weekends may be required.
9. Compensation and Benefits
Compensation: $15 - $20 per hour.
Sales-based commission.
Health, Dental, and Vision benefits.
401k retirement plan.
10. Company Culture and Overview
We are a growing company with a strong commitment to our employees' professional growth. We believe in fostering a culture that encourages innovation, collaboration, and excellent customer service. We are committed to helping our employees level up and succeed in their career.
11. How to Apply
If you meet the above criteria and want to be part of a growth-oriented company focused on customer satisfaction, please send your resume to [INSERT EMAIL HERE] or apply online at [INSERT WEBSITE LINK HERE].
Need help filling this role? HireBus posts the ad, Iris interviews every applicant by phone before you do, and you decide who to hire. Start hiring now
Carpet gets dirty again on a fairly steady clock, so most of this list is people who already said yes once. The work is reaching them at the right time, inside the calling rules.
Homes due for their next cleaning
The best list is past customers whose last cleaning was long enough ago that their carpet needs it again, by the interval your company sets. Homes with pets or heavy traffic may come due sooner. The specialist reads the last ticket before dialing: rooms cleaned, add-ons bought, spots that didn't come out. Then the call offers that same job, updated, instead of a cold pitch.
A "your carpets are due" text is marketing. Under FCC rules, if it goes out by autodialer it needs the customer's prior express written consent: signed, naming the number, and not a condition of buying. The signed work order at the end of a cleaning is a good place to ask, with its own box the customer can leave blank. A stop reply, or any other clear no, ends that consent, and the FCC allows no more than ten business days to act on it. Source: 47 CFR 64.1200: FCC telephone solicitation and consent rules (eCFR).
A stop request outlasts the relationship
When someone asks not to be called, log the number on the company's no-call list before the next dial. FCC rules say that request must be honored for five years. It also ends the established business relationship for sales calls, even if the customer keeps booking cleanings with you. So a regular who says "don't call me, I'll call you" comes off every sales call list. Source: 47 CFR 64.1200: FCC telephone solicitation and consent rules (eCFR).
Lapsed commercial accounts
An office or property company that stopped booking is a different call. The FTC's rule exempts most calls to a business, the registry included; its exception for calls selling office or cleaning supplies covers products, not a cleaning service. FCC limits on autodialed or recorded calls to cell phones still reach a manager's cell. Find out why the account left: a missed night, the price, a damage claim, or a new manager with their own vendor. Hand a new manager to a sales rep for a walk-through. Source: 16 CFR Part 310: FTC Telemarketing Sales Rule, including 310.2 (established business relationship), 310.4(b) and (c), and 310.6(b)(7) (eCFR).
How much carpet cleaning rehash specialists make
The closest BLS group for carpet cleaning rehash specialists is telemarketers. Telemarketers who work for administrative and support services businesses earned a median of $16.10 an hour ($33,490 a year) in May 2025, according to the Bureau of Labor Statistics. That’s below the $35,450 median for telemarketers in all industries. About 39,850 of the 58,430 telemarketers in that survey work for administrative and support services businesses.
Hourly plus a sales-based commission, as the template lists. Decide up front whether add-ons the tech sells at the door on a rehash booking count toward the specialist's commission.
Administrative and support services businesses
$33,490$33,490 median Middle half $28,770–$37,420 10th–90th $25,830–$44,470
All industries
$35,450$35,450 median Middle half $29,640–$40,230 10th–90th $27,040–$50,350
$20k$30k$40k$50k$60k
10th–90th percentileMiddle halfMedianAnnual pay, May 2025. Source: BLS Occupational Employment and Wage Statistics.
Annual pay by percentile
Group
10th
25th
Median
75th
90th
Administrative and support services businesses
$25,830
$28,770
$33,490
$37,420
$44,470
All industries
$27,040
$29,640
$35,450
$40,230
$50,350
BLS counts too few telemarketers at building services companies for a steady figure, so these figures cover administrative and support services businesses. Post a real range for your market in the ad.
The pay line in the template above is an example from our Role Blueprint. Set yours from these figures and what local companies pay.
Skills to hire for, and what you can teach
Hire for these
Makes steady outbound calls and stays friendly through a string of no's
Reads a customer's history before dialing and uses it in the call
Checks every number against the registry and the company's own list
Books a job with the room counts and notes a tech needs
Logs each call and its result in the CRM the same day
Teach these on the job
Your cleaning intervals, price list and add-on menu
Do-not-call rules and texting consent
Your dialer, texting tool and CRM
When and how to hand a commercial lead to a sales rep
Which past jobs point to a likely add-on, such as pet spots or upholstery
The specialist works from saved reports in the scheduling software: last cleaning date, services bought, and quotes that never booked. The dialer or texting tool should check the company's own do-not-call list and a copy of the national registry downloaded no more than 31 days before each call, and record consent and stop replies.
Two of the 6 questions we'd ask, and what a strong answer sounds like. Ask every candidate the same questions, and rate each answer on your own before you compare notes.
Situational · Re-engaging lost estimates
You call a customer whose estimate went unbooked three months ago. They say, 'You were too expensive.' What do you say?
A strong answer: Asks what they compared it to, explains what was included, offers real options like fewer rooms or a slower day, and doesn't pressure.
Behavioral · Low-pressure persuasion
Tell me about a time you turned a 'no' into a 'yes' without pushing.
A strong answer: Found the real concern, solved it, and the customer was glad they said yes.
Each list books at its own rate. Set targets by list from a few months of your own call logs.
Revenue per hour
Revenue from cleanings the specialist booked, counted once the job is done and paid, divided by their paid hours. Cancelled reminder bookings stay out of it.
Lead conversion rate
Completed jobs divided by contacts reached, split by list: homes due for a cleaning, quotes that never booked, and lapsed commercial accounts.
Customer Retention rate
Past customers who booked again within your cleaning interval, out of all who came due. Compare households the specialist reached with those who only got mail.
Upselling success rate
Bookings that added a service the customer didn't buy last time, such as upholstery, tile or a rug, out of all bookings the specialist made.
When should past carpet cleaning customers hear from you?
Tie it to the cleaning interval, not a fixed number of calls. Send mail or email when a customer comes due, then call once or twice if they don't book. Stop when they say no or ask not to be called, and note the reason. A customer who says "not this year" gets a date for next time.
How much does a carpet cleaning rehash specialist make?
Telemarketers who work for administrative and support services businesses earned a median of $16.10 an hour ($33,490 a year) in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $28,770 and $37,420 a year. Pay also depends on your local market, experience and overtime.
What hours can a rehash specialist call homes?
No earlier than 8 a.m. and no later than 9 p.m. where the customer is, unless the customer has agreed to other times. Both the FTC's telemarketing rule and the FCC's rules set that window. Watch time zones if your markets span more than one, and let the dialer log the time of every call.
Should the rehash specialist call a customer with an open damage claim?
Not until the claim is closed. Check each list against open claims and complaints before it goes out, and leave those customers to the general manager. Once a claim is settled fairly, a later call from someone who knows the history can win the customer back.
What does a rehash specialist need from the techs?
Good notes on every ticket: rooms cleaned, stains that didn't come out, pet spots, furniture the tech couldn't move, and anything the customer mentioned for next time, like the stairs or a sofa. Those notes turn a reminder call into a specific offer the customer recognizes.
